Do you need help?
Close to you, how and when you want.
Call us
Speak to an advisor Monday to Sunday, 7am - 10pm excluding national holidays
Or call the toll-free number 800900860 from Italy or +390664511012 from abroad, available from 7:00 AM to 10:00 PM every day except national holidays. Deaf people can use the Pedius app, which employs speech recognition and synthesis technologies.
Spazio Enel
Discover the office closest to you, book an appointment and come and visit us
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your request
We will contact you as soon as possible!
Temporary technical outage, we are working on the resolution
We are sorry for the inconvenience, we will resolve it as soon as possible. Please try again later or you can always consult our FAQ
Requesting help is easy
Pursuant to Article 13 of the GDPR, I authorize Enel Energia, Data Controller, to contact me within 3 business days regarding information on commercial offers. I have read the Privacy Policy available here concerning the processing of my personal data.
Prima di procedere è necessario autorizzare Enel Energia al ricontatto
Thanks for contacting us.
We remind you that you can always contact us through the channels Whatsapp, Facebook Messenger e Telegram.
We’re here to listen to you
Would you like to speak directly with one of our advisors? Call us any day from 7:00 AM to 10:00 PM, excluding national holidays. Call the toll-free number 800900860 from Italy, or +390664511012 if you're abroad. And if you prefer, we can call you back.
If you'd rather write to us live, start a chat and we’ll find the best solution together. Or, if you'd like to speak in person, find the nearest Spazio Enel and book an appointment now!
Read the Frequently Asked Questions
Official channels
Write to Us
If you are a representative of associations or stakeholders and wish to send us a document or contact a representative, please visit the “Write to Us” page.
The Enel group
For public bodies, institutions, professionals, and businesses:
Address: Via Nizza 142 - 00198 Roma
PEC: enelenergia@pec.enel.it
More channels
For investors
PEC: investor.relation@enel.com
For suppliers
Visit the website Global Procurement
For journalists
Find your contact person in the section media
For the joint consultative body
Visit the website negoziazione paritetica
For sponsorship projects
Visit the website sponsorship Enel
For information regarding the unavailability of electricity generation plants
Read the page Remit
Verify ZIP Code
Enter the ZIP code of the residence for which you want to activate the offer and check if you're eligible. If the result is positive, you can proceed with the subscription.
Ci dispiace! Sembra che il tuo CAP non rientri tra quelli in cui è possibile sottoscrivere l’offerta
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Ci dispiace! Sembra che il tuo PDR non rientri tra quelli in cui è possibile sottoscrivere l’offerta
Verify and Subscribe
Enter your POD code to check if your energy supply meets the necessary requirements to proceed with the subscription. The POD Code is an alphanumeric code consisting of 14 or 15 characters, always starting with “IT.” You can find it on the first page of your electricity bill or directly on your meter by pressing the dedicated button.
Ci dispiace! Sembra che il tuo POD non rientri tra quelli in cui è possibile sottoscrivere l’offerta
Find out what type of Fiber is available at your address
With Enel Energia Fiber, you always surf at the highest speed available. Enter your address and discover the details of your new connection.
Ci dispiace! L’indirizzo che hai inserito non è ancora raggiunto dalla fibra di Enel Energia
In questo momento non è possibile attivare l’offerta sull’indirizzo indicato perché non è raggiunto dalla fibra di Enel Energia. Puoi sempre verificare un altro indirizzo.
Qualcosa è andato storto
Riprova più tardi
Have you already purchased an air conditioner?
Enter the discount code you received to get a €360 bonus on your electricity bill with the Formidabile Luce offer designed for you.
Call us for free
Speak with a consultant
333 333333
Monday to Sunday
9 a.m. - 10 p.m. excluding public holidays
Or call the toll-free number 800900860 from Italy or +39 0664500000 from abroad, from 9:00 AM to 10:00 PM every day, excluding national holidays. Deaf individuals can use the Pedius app, which employs speech recognition and synthesis technologies.
Call us for free
Speak with a consultant
800 069 419
Monday to Sunday
9 a.m. - 10 p.m. excluding public holidays
Or call the toll-free number 800900860 from Italy or the number 0664500000 from abroad, from 7 a.m. to 10 p.m. daily excluding national holidays. Deaf people can instead use the Pedius app, which uses speech recognition technology
We'll call you back for free
Recontact authorisation
Thank you for contacting us
We'll call you back for free
Recontact authorization
Thank you for contacting us.
Buy them together
Formidabile Luce for you
The Formidabile Luce offer includes a discount on the list price of the energy component for customers switching from the Servizio di Maggior Tutela.
Locked for the first 12 months
Commercialization and Sales Fee
12 €/kWh
Air Conditioner at a Formidable Price
Purchase an Enel X air conditioning system with delivery, standard installation, and ENEA paperwork support included.*
Price air conditioner
, month
Standard installation included
ENEA paperwork support included*
Buy them together
Formidabile Luce for you
The Formidabile Luce offer includes a discount on the list price of the energy component for customers switching from the Servizio di Maggior Tutela.
Locked for the first 12 months
Commercialization and Sales Fee
12 €/kWh
What's an Enel account?
Thanks to account creation, Enel has introduced a new way to access the digital services available on the Enel Energia website, the Enel Energia App, and those of other companies within the Enel Group. With just one set of credentials (email username or mobile number and password), you can access all the services Enel offers you without the need to register again.
Please note that the Enel account is linked to a single tax code. It is therefore not currently possible to manage Enel Energia supplies or products registered under different tax codes using the same account.
VAT Number or Tax Code?
Enter the tax code of the supply contract holder, which you can find in the paper/digital version of the contract or on the bill. Remember that if you are the owner of a sole proprietorship, you must enter the alphanumeric tax code in this field, whereas if you are the owner or manager of a company considered a legal entity, you must enter the numeric tax code.