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Customer Support Frequent Questions

We have collected some of the most frequently asked questions about your bill.
If you need to find out more, you can consult them.

In this section we have included all the information on how to pay the bill and how to request a refund.

In this section you will find the main information on activation and management of the power and gas supply.

Welcome to the FAQ section of our fiber internet connection service. Here you will find answers to the most common questions our customers ask us about setting up, troubleshooting and using our service. If you don't find the answer you are looking for, access the Dedicated Page.

Enel Energia offers its customers a series of digital tools and services useful for managing all aspects of their power and gas supplies independently and comfortably, directly in App or Customer Area.

In this section you will find some of the most frequently asked questions on the power and gas market. If you need to find out more, you can consult them.

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Get in touch with us

You can get in touch with us by accessing the Customer Area or through the Enel Energia App or by visiting the section dedicated to the different ways to contact us.

  • Laptop con schermata dell'Area Privata su cui sono mostrate le forniture luce e gas