Gas 30

You can join Gas 30 in the following cases: if you come from another supplier, if you need to activate a new meter (first activation) or reactivate a meter (takeover).

Subscribing is very simple, just make sure you have the following on hand:

• your tax ID Number;
• the PDR code (for the natural gas supply). Alternatively, you can enter the 9-digit customer code that you find on the display of the meter or on the bills of the previous holder of the supply;
• your meter reading;
• your IBAN, if you would like to charge the bill to your bank account.

You will receive the contract kit via your preferred channel (by mail or by post).
In case of a first activation or a takeover to complete the activation, you must send us:

• the attached forms, correctly completed;
• a copy of a valid identity document.
  

You can control the progress of your activation under "Your documents" in your Reserved Area. If you need help, please contact one of our operators via chat and get all the information you need.

If you come from another supplier, the step to join Gas 30 is very simple.

Just know that:

• activation is free;
• no interventions on the systems or on the meter are necessary;
• the changeover will be effective in about 2/3 months, the time necessary for the checks required by current legislation.

You decide how to receive your bill with two options: online or paper bill.

With Bolletta Web you receive your bills in digital format directly in your email box. Thus you contribute to the environment by reducing the use of paper.

You will receive your first bill one month after activation.

Choose how to pay your bill and change payment method when you want.
You can pay through:  

• Postal account and credit card
  If you select payment by postal giro when applying, you can also pay individual bills by credit card through our Customer Area, or from any authorised Sisal and Lottomatica outlets.
  
  
• PayPal
  With PayPal you can pay your bill easily and safely directly via Enel Energia Customer Area. You can issue the payment at any time from your PC, smartphone or tablet. Your data are safe, they won’t be disclosed to third parties and are protected by PayPal servers.
  
  
• Direct debit from your bank account
  A quick way to have your payments always under control is the direct debit from your Bank  account : you care for the environment and no paper invoices are sent. The debit date corresponds to the bill due date. You will receive the bill approximately 15 days before its due date, so that you have all the time to check it.

The bill arrives about 15 days before the due date so that you can verify it. You can only pay by direct debit from your current account. The debit date is the same as the due date for the bill.

The price indicated refers to the raw material gas component and represents approximately 46% of the total gas expenditure (excluding VAT and taxes) of a typical domestic customer with an annual consumption of 1400 Smc.
The costs for the transport service, meter management, system charges and marketing costs are excluded from this price, which are applied to the extent defined by ARERA and regularly amended and updated.

The deposit is calculated based on the number of cubic meters. The deposit is refunded in the final bill, in the event of termination, plus interest at the statutory rate.

You can terminate your Enel Energia contract at any time for free by registered post or certified e-mail.
You can also cancel your request for activation by the supplier by registered mail, at no cost, within 14 days from the conclusion of the contract.
For more information, read our Current General Terms and Conditions of Supply.

Various services are available for receiving and sending SMS messages, through which we will inform you:

• when your bill is issued;
• when the due date is near;
• if your last bill has been successfully paid;
• when to send us your meter reading.
   

The SMS messages you receive are free.

You can also submit your meter reading and request:

• updates on the processing of your contract;
• information on your nearest Enel space;
• changes to your personal data (email address, phone number, address.
   

The cost of the SMS messages sent varies according to your tariff plan.

The Social Bonus for gas is a partial reimbursement of the costs incurred for payment of the gas, established by Law 2/2009.

You qualify for the social bonus if you activate a supply for the house where you live and your household has an Equivalent Financial Situation Index of €8,265 or less.

The bonus amount depends on the type of use (for example, cooking only or cooking and hot water), the number of inhabitants of the house and the area of ​​residence, and is requested from your local council (or other institutions, such as the CAAF).