You can join Enel Fix Web Luce if you are coming from another provider, if you need to reactivate a deactivated meter or if you want to make a transfer with a change of supplier. In the event of a transfer with a change of supplier, you can take up the offer, free of charge, by contacting one of our operators via the live chat dedicated to our services.

If you come from another supplier, the step to join Enel Fix Web Luce is very simple. Just know that:

• there are no costs for activating the offer;
• no interventions on the systems or on the meter are necessary;
• the change will take place no later than the first day of the third month following the one in which the contract is concluded.

To request Enel Fix Web Luce you only need:

• a bill;
• your tax code.

With Bolletta Web you receive your bills in digital format directly in your inbox. Thus, you contribute to the environment by reducing the use of paper.

You will receive your first bill 1 month after the date of activation of the contract. Subsequent bills will be delivered to you every 2 months. 

You can pay your bill quickly and easily using:

• Direct Debit: it is the fastest way to always have your payments under control. You receive the bill 15 days before the due date to check that the amount is correct and the payment takes place on the due day automatically. The real advantage is that you don't pay a security deposit. Furthermore, the previous supplier will refund your old security deposit if you had paid it. You avoid queues at the counters and you don't have to remember deadlines..
• Credit card.

For more details on how to pay the bill, consult the dedicated section of our site.

The price indicated above and referring to the energy component represents approximately 50% of the total expenditure for power (VAT and taxes excluded) of a typical resident domestic customer with:

• 3 kW of committed power
  
• annual consumption equal to 2000 kWh
  

See the spending percentages for more details.

In addition, the customer is required to pay the marketing and sales fee (CCV power) equal to [pcv_enel] €/POD/year, excluding VAT and taxes, to be paid on a monthly basis .

The remaining expense components, dispatching fee, the fee to cover the net cost of supplying capacity, an imbalance component equal to 2% of the Single National Price (PUN), dispatching component (BT DISP), costs for the service transport and meter management, system charges and network losses are applied as defined, published and periodically updated by ARERA and as indicated in the Technical Economic Conditions of the offer (CTE). Upon expiry of the validity period of the aforementioned fees, Enel Energia will be able to communicate the new values ​​of the same. This communication will be sent according to the methods and timing established by the art. 7.2. of CGFs.

The security deposit, which will be refunded to you in the last balance bill, is calculated on the basis of the power of your meter. In particular, a unit amount of € 5,16/kW will be applied.
Check for more information on the amounts charged as a security deposit.

If you were to withdraw from the contract, the refund of the deposit is added to the statutory interest rate.

You can terminate your Enel Energia contract at any time for free by registered post or certified e-mail.

You can also cancel your request for activation by the supplier by registered mail, at no cost, within 14 days from the conclusion of the contract.

For more information, read our Current General Terms and Conditions of Supply.

You can exercise the right to change your mind, before activation without providing reasons and without additional charges, within fourteen days from the conclusion of the contract, this period is extended to thirty days for contracts concluded through agents or agencies.

To request the application of the right of withdrawal, you can send the relevant form, which you will find attached to the contract, to one of our contact channels. Only for the supply of power and/or gas you can do so through a simple registered phone call to our toll-free number 800 900 860.

If, when signing the contract, you choose to activate the supply early, the activation times may be reduced and it will no longer be possible to exercise the right to change your mind once the relevant supply has been started or once that the new conditions envisaged by the new contract will have been applied (in the event of a product change with Enel Energia).

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