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Support

Are you a company or PA and need assistance?

For information on our offers and solutions, please fill in the form or if you need assistance with active power and gas supplies or purchased products and services, please contact us at the relevant address/phone no.

 

For Small and Medium Enterprises and Large Companies
Power and gas supply

For assistance with electrical energy and gas supplies, bills and payments, call 800900860 and select 3.

For a new contract:

 

Request advice
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For Small and Medium Enterprises and Large Companies
Products & Services

For assistance with products and solutions targeted for your company, call 800901050.

For a new contract:

 

Request advice
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For Small and Medium Enterprises and Large Companies
E-mobility
For assistance write to e-mobility@enel.com or call  800069850 (Italy) +390239623739 (abroad)
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For Public Administration
Power and Gas Supply

Invoicing and payment assistance


If you need information on supplies that are active or to be activated in the Consip Enel Energia Convention, please contact our toll-free number 800178044, available from Monday to Friday, 8:30 a.m. to 5:30 p.m., excluding holidays, or write to the following e-mail addresses or PEC:
assistenzagrandiclienti.enelenergia@enel.com
assistenzagrandiclienti.enelenergia@pec.enel.it



For supplies not in Consip Convention or on the Safeguard Service, call 800900860 from Monday to Sunday from 7:00 a.m. to 10:00 p.m. 

 

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For Public Administration

 

Products & Services

 

For support on products and solutions dedicated to public administration, call 800901050 and select 0.

To report street lighting faults, use the YoUrban Portal and App or call 800091050 and select 1 or write an e-mail to sole.segnalazioni@enel.com.

For commercial information, please fill in the specific form

Request advice
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Verify ZIP Code

Enter the ZIP code of the residence for which you want to activate the offer and check if you're eligible. If the result is positive, you can proceed with the subscription.

Enter a valid ZIP Code

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Verify and Subscribe


Enter your POD code to check if your energy supply meets the necessary requirements to proceed with the subscription. The POD Code is an alphanumeric code consisting of 14 or 15 characters, always starting with “IT.” You can find it on the first page of your electricity bill or directly on your meter by pressing the dedicated button.

Invalid format

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Find out what type of Fiber is available at your address

With Enel Energia Fiber, you always surf at the highest speed available. Enter your address and discover the details of your new connection.

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In questo momento non è possibile attivare l’offerta sull’indirizzo indicato perché non è raggiunto dalla fibra di Enel Energia. Puoi sempre verificare un altro indirizzo.

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Discounted offer

By purchasing the air conditioner, you’ve unlocked an exclusive discount code and are entitled to a reward. Enter the code to receive a €360 bill bonus with the Formidabile Luce offer tailored for you.

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Have you already purchased an air conditioner?

Enter the discount code you received to get a €360 bonus on your electricity bill with the Formidabile Luce offer designed for you.

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Call us for free

Speak with a consultant

333 333333

Monday to Sunday

9 a.m. - 10 p.m. excluding public holidays

Or call the toll-free number 800900860 from Italy or +39 0664500000 from abroad, from 9:00 AM to 10:00 PM every day, excluding national holidays. Deaf individuals can use the Pedius app, which employs speech recognition and synthesis technologies.

Call us for free

Speak with a consultant

800 069 419

Monday to Sunday

9 a.m. - 10 p.m. excluding public holidays

Or call the toll-free number 800900860 from Italy or the number 0664500000 from abroad, from 7 a.m. to 10 p.m. daily excluding national holidays. Deaf people can instead use the Pedius app, which uses speech recognition technology

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Buy them together

The offer includes a Power contract with a €10 monthly bill bonus for 36 months and an air conditioner starting from €19.90 per month. APR 7.48% and Annual Percentage Rate of Charge 7.74%.
Discover the combined offer
Suggested by Enel
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Formidabile Luce for you

The Formidabile Luce offer includes a discount on the list price of the energy component for customers switching from the Servizio di Maggior Tutela.

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Locked for the first 12 months

Commercialization and Sales Fee

12 €/kWh

Air Conditioner at a Formidable Price

Purchase an Enel X air conditioning system with delivery, standard installation, and ENEA paperwork support included.*

Price air conditioner

, month

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Standard installation included

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ENEA paperwork support included*

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Buy them together No, thanks

Buy them together

The offer includes a Power contract with a €10 monthly bill bonus for 36 months and an air conditioner starting from €19.90 per month. APR 7.48% and Annual Percentage Rate of Charge 7.74%.
Discover the combined offer
Suggested by Enel
icon Power

Formidabile Luce for you

The Formidabile Luce offer includes a discount on the list price of the energy component for customers switching from the Servizio di Maggior Tutela.

icon

Locked for the first 12 months

Commercialization and Sales Fee

12 €/kWh

*The price refers to the energy component only (VAT and taxes excluded) and is locked...
Buy them together No, thanks

What's an Enel account?

Thanks to account creation, Enel has introduced a new way to access the digital services available on the Enel Energia website, the Enel Energia App, and those of other companies within the Enel Group. With just one set of credentials (email username or mobile number and password), you can access all the services Enel offers you without the need to register again.

 

Please note that the Enel account is linked to a single tax code. It is therefore not currently possible to manage Enel Energia supplies or products registered under different tax codes using the same account.

Understood

VAT Number or Tax Code?

Enter the tax code of the supply contract holder, which you can find in the paper/digital version of the contract or on the bill. Remember that if you are the owner of a sole proprietorship, you must enter the alphanumeric tax code in this field, whereas if you are the owner or manager of a company considered a legal entity, you must enter the numeric tax code.

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Siamo spiacenti, ma per questa offerta il codice promozionale non risulta più valido. Consulta tutte le promozioni e approffitta delle offerte!
Siamo spiacenti, ma per questa offerta il codice promozionale non risulta più valido. Puoi comunque procedere alla sottoscrizione dell'offerta, senza beneficiare del codice.
Siamo spiacenti, ma non è stato possibile verificare la validità del codice promozionale. Se desideri usufruire della promozione ti invitiamo a riprovare più tardi.
Siamo spiacenti, ma non è stato possibile verificare la validità del codice promozionale. Se desideri usufruire della promozione ti invitiamo a riprovare più tardi. In alternatiiva puoi sottoscrivere l'offerta senza però beneficiare della promozione
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