Enel Energia bills: FAQs

The Bolletta Web [Web Bill] is the free Enel Energia service that allows you to receive your bill straight to your inbox. Activate your web bill and make an environmentally sustainable choice. 

All you need to do is enter your tax code/VAT number and the nine-digit customer number you will find in the top left-hand corner of your bill. After activation, you will receive an email asking you to click on a link to confirm your email address. 

Check your junk/spam folder, as our email address may not yet be recognised by your account.

This is the identification number of each energy or gas supply contract. The customer number:

• consists of 9 digits;
• is printed in the top left-hand corner of your bills;
• can be used for all telephone contacts with Enel Energia;
• can be used for all telephone contacts with our Enel Space (direct and indirect);
• changes if you switch to another supplier.

The POD (Point of Delivery) is a code used to identify the geographical point at which power is delivered by the supplier and taken by the end customer. It is usually indicated on the first page of the bill, in the supply data, together with the customer number and tax code. Or you can find it on your power meter display by pressing the appropriate button.

The POD:

• always starts with IT;
• is an alphanumeric code consisting of 14 characters;
• may be 15 characters long, but it is sufficient to consider the first 14;
• does not change even if you switch to another supplier.

The PDR (Redelivery Point) is the code that identifies the gas supply.

The PDR:

• consists of 14 digits;
• can be found on the first sheet of your bill in the top left-hand corner of the 'Supply Data' section;
• does not change even if you switch to another supplier.

Power bill

Power bills are issued according to the type of offer, customer type, and contractual power.

Non-domestic customers

• every two months for supplies below 15kW.
• monthly for supplies with contractual power greater than 15kW.

Domestic customers 

• every two months for all supplies.

Gas bill

Gas bills are issued according to the type of offer, the type of customer, and gas consumption: 

• every four months for customers with consumption below 500 Smc/year;
• every two months for customers with consumption between 501 and 5000 Smc per year;
• every month for customers with consumption over 5000 Smc per year. 

There are several payment methods available to you.

• Direct debit or standing order
• Enel Space
• Enel Energia website (Customer Area on the Enel Energia website)
• Enel Energia App
• PagoPA Payment Notice
• Bank transfer
• Enel X Pay​
• Enel X Pay physical network
• ​CBILL

For more information, go to the page on how to pay your bill.

To check the status of your payments you can

• log in to the Customer Area and select “View Bills” on the supply of interest;
• use the Enel Energia App and select “Bills” in the supply detail.

The payment statuses are listed below.

• To be paid: payment not yet received.
• Payment in progress: payment successfully completed, the status will automatically be updated to “paid”.
• Paid: bill payment received and registered.
• Instalments: bill subject to instalments. 
• Charged to current account, credit card, PayPal account: bill on which direct debit is active. 
• Payment in verification: a bill for which the amount on the current account or credit card is being verified at the credit institution.
• Cancelled: the bill is not payable because it is subject to correction.
• Credited: a bill with a negative amount has already been credited to another bill or refunded.
• To be credited: a bill with a negative amount that has yet to be credited to another bill or refunded.
• Nothing to pay: zero bill.
• Not payable online: a bill that cannot be paid from the Enel Energia Customer Area and App because it is entrusted to a debt collection agency.

Upon payment, the payment status will change to 'Paid' within approximately 48/72 hours.

If you have lost your bill or if you have not received it, you can retrieve and pay it through the “Bills” section of your Customer Area or the Enel Energia App.

Alternatively, one of our contact channels is at your disposal. 

You can activate the Bolletta Web web bill service.

You can change the billing address yourself:

• log in to the Customer Area, and choose the supply on which to make the change;
• select “services for supplies: Change billing address”.

Alternatively, one of our contact channels is at your disposal.

On the top of the first page of the bill you will find your personal and supply data: your tax code, your nine-digit customer number and POD code (or PDR in the case of gas supply), the amount to be paid, and a summary of the expense items with their amounts.

In the summary you will find the following items:

• Expenditure on power or natural gas
• Transport and meter management costs
• Expenditure on system charges
• Recalculations
• Other items (e.g. security deposit/TV fee)
• Total taxes and VAT

For more information, see the dedicated page 'All about your power and gas bill'.

Bills must be paid by the date indicated on the first page. If this is not the case, Enel Energia may ask you, in addition to the amount due, for interest on arrears, which will be calculated according to the interest rate in the supply contract.

Late payment interest rate for residential power and gas contracts

In this case, the official reference rate TUR calculated on an annual basis and increased by 3.5 percentage points is used. For gas supplies with a protection product for the first ten days of delay, the customer is only required to pay legal interest, as provided for in the ARERA resolution no. 229/01.

Rate of interest on arrears for contracts to companies for electricity
In this case the "Euribor 1 month rate (base 360)" + 7 percentage points is used

Interest rate for late payment of gas contracts to companies
​In this case, the official reference rate TUR, calculated on an annual basis according to the relevant market, is used:

• Fui/default without protection= ECB+8%
• Fui/default WITH protection= TUR+3.5%
• greater protection = TUR+3.5%
• free market = Euribor + 7%

Rate of interest on arrears for contracts to public administration
​In this case it is the ECB reference rate plus 8 percentage points as stipulated by the LGS Decree  192/2012, in force since 1 January 2013.

Enel Energia may also ask you to pay the postal charges relating to the bill payment reminder.

A down payment bill is calculated on the basis of estimated consumption:

• for electricity supplies, the power and reading history of the supply are taken into account;
• for gas supplies, the supply reading history is used based on the periods of the year and the contracted volume year.

If the bill on account shows a higher reading than the one on the meter, you can request an adjustment yourself:

• log in to the Customer Area, choose the supply on which to make the bill adjustment;
• select “billing services: adjustment”;
• enter the reading taken on your meter.  

Or access the Enel Energia App, select the supply concerned and manage the adjustment under the relevant heading “Adjustment”, entering the reading taken on your meter.  

In both cases, you will receive a new bill with the consumption you have reported.

Alternatively, one of our contact channels is at your disposal.

For more information, see the PDF document of extraordinary items that may be present in your bill.