What to do if the bill and emails do not arrive

If you have difficulty receiving communications, documents or bills from Enel Energia, try to follow our simple advice:

• verify that the e-mail address used for registration in Customer Area o App is correct
• check the settings of your e-mail account and the list of blocked senders, to be sure you have not blocked the receipt of Enel Energia messages
• if you use an email account @alice, enable our address noreply.enelenergia@enel.com among trusted senders
• if you have an e-mail account with the @gmail domain, check that Enel Energia messages are not in your Inbox or Spam folder, remember that you may find them in the "Updates/Updates" folder (depending on the language you have chosen for your email account)
• if you use an account with the @hotmail domain, remember that messages in the «Spam» folder are automatically moved to the «Trash» after a certain period. Furthermore, if you open messages from an e-mail address several times and then delete them, the next time they will be automatically forwarded to the «Spam» folder (in this case you will have to contact your e-mail provider directly).

Still having trouble receiving our emails? If you have decided to change your email provider, you can change your email address directly:

• within the Customer Area, selecting the «Account» item and clicking on «Manage Contacts» in the «Data and Contacts» section 
• in the App, selecting the «Account» item and clicking on «Edit» in the «Data and Contacts» section .

We also remind you that if you change your email address, the one indicated for the Bolletta Web service.