How to read your Enel Energia gas bill

The Enel Energia gas bill is organized to provide customers with key information about their supply and consumption, in compliance with the regulations set by the Regulatory Authority for Energy, Networks and Environment (ARERA).

What are the items on the Enel Energia gas bill?

At the top of the first page of the new Enel Energia gas bill, you will find:

• your tax code;
• customer number;
• symbol for the gas supply.

Below are the other details:

• the name of the offer you subscribed to;
• the offer’s expiration date;
• your email address, where the web bill is sent;
• the billing delivery address.

Below the supply details, you will find other useful information:

• the billing period the invoice refers to;
• the type of supply the invoice refers to (in this case, natural gas);
• the invoice number and date.

Below these details, on the left side, you will find:

• the total bill amount to be paid;
• the payment due date and the payment method;
• information about the payment status (e.g., regular/not regular).

On the right side, you will find the following information:

• the total consumption recorded during the billing period;
• the annual consumption.

Finally, at the bottom of the page on the left, you will find information about customer service (e.g., to report a gas leak or irregularities) and all our contact details: toll-free number, Enel Spaces, postal service, and website.

On the right, there is a box to activate direct debit and news for members of the ENELtiPREMIA loyalty program.

On the second page of the new Enel Energia gas bill, you will find two new sections related to the billed amounts.

In the first section, “Scontrino dell’energia,” you will immediately find the following information:

• the PDR code of the gas supply;
• the supply address.

Below, you will find information on how the final bill amount is calculated in relation to the quantity and the average unit price.

Specifically, the Energy Receipt is divided into:

• Consumption charge: split into the cost for the sale of natural gas and the cost for the network and general system charges;
• Fixed charge: divided into the cost for the sale of natural gas and the cost for the network and general system charges;
• Excise duties and VAT.

If you want to see the detailed breakdown of the amounts, consult the detailed bill by accessing the Customer Area, Bills section, and selecting “Bolletta di dettaglio”; or access the Enel Energia App, go to the supply details, tap “Bollette,” select the bill, and choose “Scarica bolletta di dettaglio”.

Cost of Natural Gas

The expense incurred by the supplier to provide natural gas to the end customer. This includes the price of the "componente materia prima gas", the natural gas commodity component.

System Charges Expense

These are applied by all sales companies based on the values set by the Regulatory Authority for Energy, Networks and Environment (ARERA). These costs cover various expenses such as renewable energy or interventions to cover services of general interest for the entire gas system. The amount related to system charges consists of two parts: a variable portion proportional to the customer’s consumption and a fixed portion. The fixed portion is applied monthly on the bill as follows:

"Quota Energia (€/Smc)" with an AGGREGATED breakdown of the components Energy Saving (RE), (UG1), Commercialization Cost Compensation (UG2 Var), Recovery of Default Charges for Last Resort Service Providers (UG3), and gas bonus (GS) paid only by condominiums for domestic use;

"Quota Fissa (€/anno)" with a breakdown of the Commercialization Cost Compensation component (UG2 Fissa).

In the second section, “Box dell’offerta,” you will immediately find the following information related to your offer:

• the name of the offer;
• the type of offer;
• the offer code;
• the characteristics of the offer;
• the presence of early termination fees;
• the contract expiration date;
• the start date of the economic conditions;
• the expiration date of the economic conditions;
• the total amount due for the offer, broken down into consumption charge and fixed charge.

Below this information, you will find the price formula for the consumption charge, with the values applied during the period under consideration.

On the third page of the new Enel Energia gas bill, at the top, you will find the technical characteristics of the supply, including the following data:

• customer type;
• reference distributor;
• meter serial number;
• coefficient C;
• usage type;
• supply activation date;
• meter class;
• parameter P;
• meter type;
• contract raw material substitution component;
• REMI code.

Below you will find the section “Letture e consumi” where the following information is provided:

• a summary of the readings, specifying the reference period and type;
• information on submitting your self-reading; if your supply is powered by a traditional meter, you can continue to submit your self-reading according to the methods indicated in this section. If, exceptionally, two consecutive bills are issued based on estimated consumption, you will find instructions here on how to provide the reading. Learn how to take a self-reading with gas meters.
• the detailed consumption data.

In the detailed consumption section, you will find:

• the consumption recorded during the billing period, expressed in cubic meters of gas;
• the billed consumption (usually equal to the recorded consumption);
• residual consumption, which consists of decimal amounts excluded from the total billed consumption and may accumulate with residuals from previous bills.

Next, you will find the section “Informazioni storiche” with the following information:

• the annual cost, including the reference period;
• the cumulative annual consumption;
• the annual consumption.

Finally, at the bottom of the third page, you will find a chart showing the trend over the last eighteen months with an indication of the average monthly consumption.

At the top of the fourth page, you will find the bill’s “Dettaglio fiscale,” which shows, in addition to the total cost, the items related to taxes and VAT applied, helping you understand their impact on the final price to be paid:

• excise duties (vary depending on the amount of gas consumed);
• regional surcharges (set independently by each region within the limits established by law, applied to the amount of gas consumed);
• VAT (for civil and domestic uses, it is 10% for the first 480 cubic meters of gas per year and 22% on the remaining consumption and fixed charges; for industrial uses, it is fixed at 22%).

Immediately after, you will find the box “Legenda dei codici nel dettaglio fiscale.”

On the following pages of the bill, you will find various useful information and a glossary of the main items.