Welcome Elena, Enel Energia’s virtual assistant
Welcome Elena, Enel Energia’s virtual assistant
The time users spend using messaging tools to communicate with companies has seen exponential growth in recent times. For this reason, there is an increasingly strong need to provide an immediate response through a dedicated service, always available to customers, optimizing management times and acting as a facilitator in the company-customer relationship.
Who is Elena?
Available 24 hours a day, 7 days a week via Instant Messaging platforms (WhatsApp, Telegram, and Messenger) and every day from 8:00 a.m. to 11:00 p.m. through the chat on the enel.it website, Elena is our bet on Customer Care 4.0: an artificial intelligence, combined with human intelligence, at the service of our customers, a perfect blend of Virtual User Experience and Natural Language Processing. Customers visiting the Enel Energia website can immediately interact with our Virtual Assistant to request, for example, Web Bill activation, submit a meter reading, check the activation status of their supply and more! Simply by writing their requests to Elena or by clicking on one of the available topics.
Get in touch with Elena
You can get to know Elena by clicking directly on the icon you prefer:
Alternatively, you can get in touch through the Live Chat available on the homepage by clicking the "Contact Us > Our Services" button or by calling the toll-free number 800900860, free also from mobile phones.
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Enter the ZIP code of the residence for which you want to activate the offer and check if you're eligible. If the result is positive, you can proceed with the subscription.
Ci dispiace! Sembra che il tuo CAP non rientri tra quelli in cui è possibile sottoscrivere l’offerta
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In questo momento non è possibile attivare l’offerta sull’indirizzo indicato perché non è raggiunto dalla fibra di Enel Energia. Puoi sempre verificare un altro indirizzo.
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Discounted offer
By purchasing the air conditioner, you’ve unlocked an exclusive discount code and are entitled to a reward. Enter the code to receive a €360 bill bonus with the Formidabile Luce offer tailored for you.
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Formidabile Luce for you
The Formidabile Luce offer includes a discount on the list price of the energy component for customers switching from the Servizio di Maggior Tutela.
Locked for the first 12 months
Commercialization and Sales Fee
12 €/kWh
Air Conditioner at a Formidable Price
Purchase an Enel X air conditioning system with delivery, standard installation, and ENEA paperwork support included.*
Price air conditioner
, month
Standard installation included
ENEA paperwork support included*
Buy them together
Formidabile Luce for you
The Formidabile Luce offer includes a discount on the list price of the energy component for customers switching from the Servizio di Maggior Tutela.
Locked for the first 12 months
Commercialization and Sales Fee
12 €/kWh