Enel Energia App Support

Use the contact form on this page exclusively to report the issue encountered in the App.

Please note that the Enel Energia App is currently available only for customers who have a residential electricity or gas supply contract, or for sole proprietorships with an alphanumeric Tax Code. If you registered with a VAT number, you can still access the Customer Area on the enel.it website.

We kindly ask for your help in identifying your review on the Store (Google or Apple), so we can better handle the issue; just follow these few simple steps:

Enter the e-mail you use to access the Enel Energia App;
Enter the Tax Code associated with your electricity or gas supply contract;
Enter the Username you use on the Store (Google Play or App Store), which appears at the top of your review;
Enter the reason for contact;
Indicate which operating system you use, whether Google Android or Apple iOS;
Describe the issue encountered in the App in the "Write your message" field.

E-mail used to access the App *

The e-mail address is not valid

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Tax Code associated with the contract *

Tax code is invalid

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Username of the review on the store *

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Select the reason for contact *

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Which operating system do you use? *

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Write your message*

Briefly describe your request in this area; this will help our Support Team understand whether you are contacting us about an issue or to request more information.

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