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Recover password

Enter the username you used to sign up for Enel Energia to proceed with setting a new password.
Enter username (email or mobile number)
Choose a new password
Please note that you have 10 attempts to enter your password correctly. After exceeding this limit, you will need to wait a few minutes before trying again.
Password
Use at least 8 characters, including one uppercase letter, one number, and one special character among @ ! # ? . $ - _
Confirm password
Verification code
Enter the OTP code you received on your mobile phone. Be careful — you have 5 attempts, after which you’ll need to request a new code Enter the OTP code you received in your email. Be careful — you have 5 attempts, after which you’ll need to request a new code.

It may take up to a minute to receive the code.

Request a new code in

Your new password is now active
You can use your new password to access the Enel Energia Customer Area and App.
The password change will take effect at your next login. Please note that you have 10 attempts to enter your password correctly. After exceeding this limit, you will need to wait a few minutes before trying again
Log in
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We’re sorry, but your request cannot be processed at the moment due to a temporary service disruption.

Please try again later.

We apologize for the inconvenience.

We’re sorry, but your request cannot be processed at the moment due to a temporary service disruption.

Please try again later.

We apologize for the inconvenience.

We’re sorry, but we’re currently unable to process your request.

For assistance, please contact our support channels.

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