Energy Energia's processing of your personal data
What is this?
By authorising the processing of your contact details you will always be informed about new commercial deals from Enel Energia or its partners.
You can manage your privacy by releasing and/or changing granted consent to the use of your data at any time, in the following ways:
Personal data is any information about a physical person who may be identified or identifiable, even indirectly, through reference to any other information, including a personal ID number.
The processing of personal data is any operation or set of operations, performed with or without the aid of electronic instruments, involving the collection, recording, organisation, storage, consultation, processing, modification, selection, extraction, comparison, use, interconnection, blocking, communication, dissemination, deletion or destruction of data, even when not recorded in a database.
The statement is a communication that must always be provided to the person concerned when data is collected, orally or in writing, informing them of the purposes and methods of the processing, the mandatory or optional nature of providing the data and possible consequences of failure to do so, details concerning the data controller, data processor and persons or categories of persons to whom the personal data may be communicated, and the rights of the person concerned.
In the privacy section of the Enel Energia website you will find information about the processing of personal data, pursuant to art. 13 of the Privacy Code, as well as further privacy information on the subject of cookies.
The processing of personal data is normally only permitted with the consent of the persons concerned, which must be free, informed, expressed in a specific form and documented in writing.
In certain cases expressly provided for by the Privacy Code, however, personal data may be processed even without the consent of the person concerned.
Examples of optional consent include consent to the promotion of commercial/promotional offers by Enel Energia and/or other companies, or consent to consumer preference surveys by Enel Energia.
The consent of the person concerned is not necessary, however, when their personal data is processed in relation to the provision of services requested from Enel Energia, compliance with an obligation imposed by law, or fulfilment of obligations imposed by a contract to which the person concerned is party, as well as fulfilment of obligations prior to the conclusion of the contract at the specific request of the party concerned.
The data controller is the person responsible for decisions regarding the purposes and methods of the personal data processing, including the security profile.
For Enel Energia, the data controller is Enel Energia S.p.A., with registered office at Viale Regina Margherita, 125-00198 Rome.
The data processor is the phisical or juridical person, the public administration or any other body, association or body appointed by the owner to process personal data.
The person concerned may request information about the origin of the personal data being processed, the purposes and methods of the processing, the identity of those processing the data, the persons or categories of persons to whom data may be disclosed or who may acquire knowledge of it as data processors or persons in charge of processing; the person concerned may also request cancellation, transformation into anonymous form or blocking of data processed in violation of law.
If you would like to obtain information regarding your own personal data, simply send a request to firstname.lastname@example.org.
Subscribers (which the law now describes as "contracting parties") listed in the telephone directory who do not wish to receive telemarketing calls must place their numbers in the Public Objection Register.
The Register was established by Presidential Decree 178/2010 and its management has been entrusted by the Ministry of Economic Development - Department of Communications to the Ugo Bordoni Foundation (FUB).
Registration is free, lasts indefinitely and may be cancelled at any time.
If users listed in the Public Objection Register happen to receive promotional calls, they can contact the personal data protection authority or the judicial authorities.
Before reporting a call, however, it is advisable to:
- verify that you are listed in the Register;
- ensure that 15 days have passed since you registered; your objection only takes effect after this period;
- ensure that you have not given your consent to the processing of your data for telemarketing purposes to the person making the call.
It is important to know that new regulations have been introduced for the protection of the consumer:
- the person making the advertising call must make the number they use visible;
- when calling, the operators, or their managers, must accurately inform the persons concerned that their personal data has been extracted from the lists of subscribers, and also provide useful information should the contract holder wish to sign up to the objection register;
- the information may be given in simplified forms.
N.B. It should be noted that: the personal data protection authority has been assigned a supervisory role regarding the objection register (art. 4 and 12 Presidential Decree 178/2010). The manager of the register (FUB) must provide the personal data protection authority with access to the register to perform checks, verifications or inspections as may be necessary in accordance with the provisions of the Privacy Code.