Everything you need to know about the compensation measure provided by the commitments submitted by ENEL ENERGIA in the AGCM Procedure PS12743.

In May 2025, the proceeding initiated by the AGCM (Italian Competition Authority) concerning Enel Energia’s methods of communicating contract renewal conditions to customers was closed. The company accepted the commitments presented, so no violations were found.

Among the commitments, Enel Energia will automatically provide financial compensation to customers without the need for a specific request.

This compensation applies to both current and former customers.

Specifically, compensation will be granted to those who experienced an increase in contract renewal prices between June 2023 and April 2024, under these conditions:

• For renewal communications sent by mail, the postal carrier must have reported a failed delivery (KO) to Enel Energia;

• For communications sent by email or certified email (PEC), the provider must have confirmed successful delivery (OK), and the customer must have filed a complaint to Enel Energia and/or AGCM by April 24, 2025, claiming that the communication was not received or was unclear.

The compensation will equal 30% of the difference between the renewed price and the previously applied price, considering any bonuses, compensations, or other amounts already granted related to the same contract.

Compensation Recognition Procedures

The compensation will be provided as follows:

• For customers with active contracts with Enel Energia, through a bill credit applied within the third bill issued from June 6 (for example, in the case of bi-monthly billing, by December 2025);

• For customers whose contracts with Enel Energia have ended, through a credit note refundable via Mooney service or postal check (the latter only if the amount exceeds €500), by December 6, 2025.