If you have already sent a complaint or a report
If you have already sent a complaint or a report
Power and Gas
If you have already sent a report, you will receive a reply within 30 calendar days, as defined by ARERA (the Regulatory Authority for Energy, Networks and Environment) with resolution 413/2016/R/COM.
Some reports take longer to resolve. You will always receive a reply.
If necessary, a dedicated consultant will contact you by phone or text for clarification or information on handling your request.
The numbers from which you will be called are: 0239623702 or 08118826702.
Fibre
If you have already sent a report, you will receive a response within 45 calendar days of your request, as defined by AGCOM (the Italian Communications Guarantee Authority) in its resolution 347/18 and 179/03.
To find out the status of your request, contact us through one of the channels at your disposal.
Your opinion is important to us
After sending your reply we will also send you an email/text containing a questionnaire with a few simple questions in which you can express your satisfaction with the handling of your request.
You have 15 days to reply and with your evaluations you will help us to improve.
Verify ZIP Code
Enter the ZIP code of the residence for which you want to activate the offer and check if you're eligible. If the result is positive, you can proceed with the subscription.
Ci dispiace! Sembra che il tuo CAP non rientri tra quelli in cui è possibile sottoscrivere l’offerta
Find out what type of Fiber is available at your address
With Enel Energia Fiber, you always surf at the highest speed available. Enter your address and discover the details of your new connection.
Ci dispiace! L’indirizzo che hai inserito non è ancora raggiunto dalla fibra di Enel Energia
In questo momento non è possibile attivare l’offerta sull’indirizzo indicato perché non è raggiunto dalla fibra di Enel Energia. Puoi sempre verificare un altro indirizzo.
Qualcosa è andato storto
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Discounted offer
By purchasing the air conditioner, you’ve unlocked an exclusive discount code and are entitled to a reward. Enter the code to receive a €360 bill bonus with the Formidabile Luce offer tailored for you.
Buy them together
Formidabile Luce for you
The Formidabile Luce offer includes a discount on the list price of the energy component for customers switching from the Servizio di Maggior Tutela.
Locked for the first 12 months
Commercialization and Sales Fee
12 €/kWh
Air Conditioner at a Formidable Price
Purchase an Enel X air conditioning system with delivery, standard installation, and ENEA paperwork support included.*
Price air conditioner
, month
Standard installation included
ENEA paperwork support included*
Buy them together
Formidabile Luce for you
The Formidabile Luce offer includes a discount on the list price of the energy component for customers switching from the Servizio di Maggior Tutela.
Locked for the first 12 months
Commercialization and Sales Fee
12 €/kWh