Apps and home charging stations

How do I associate my home charging station with the Enel On Your Way App?

Make sure you have an Enel X Way home charging station compatible with the service and proceed to configuration by accessing the “Waybox” section from the navigation bar. You can then follow the configuration process and subsequently enter the required information. Some models cannot be managed by the service. You can check if your model is compatible directly from the App by entering the serial number of your charging station. At the end of the configuration, the charging station details (maximum power output, status of the station, home charging history) will be visible on the App. You can use the App to associate more than one household station with the App.

What is the Free Charge mode?

The “Free Charge” mode is suggested when the Waybox is installed in a private area.

This mode does not require any authentication to start or stop a charge.

What is Charge with Authorisation?

The “Charge with Authorisation” mode is suggested when the Waybox is installed in areas with public access. With this setting, the Waybox only charges after it has recognised an authorised user.

How do I start and end a charge in Charge with Authorisation mode?

Charges can be started and stopped using an authorised App account or an RFID card associated with an Enel X Way account. To start a charge session, click on the “Waybox” icon in the navigation bar, then click on the “Start charge” button.

Connect your vehicle within 90 seconds of unlocking:

• Cable version: Connect the Waybox cable to your vehicle.
• Outlet version: Connect the charging cable to the Waybox outlet and to your vehicle.

Charging starts automatically and you can use the App to monitor the details. To stop charging, click on “End Charging”. Alternatively, you can use the RFID card to start and stop charging from your Waybox.

Can I schedule home charging?

You can schedule your departure time for weekdays and/or holidays by accessing the settings of the charging station and selecting “Charging Schedule” or directly from the Box detail page. Enter a time based on your needs then save. From this moment on - with the car connected to the station - charging will start according to the preferences indicated. It will always be possible to cancel the schedule, even after connecting the vehicle, by clicking on the “Charge now” button. If you have more than one home station associated with your Enel X Way account, you will need to configure the schedule for each one.

Can I pause or resume home charging?

In both the “Free Charge” and “Charging with Authorisation” modes, you can pause charging by clicking on the “Pause” button. Should you change your mind, you can always restart it by clicking the “Charge now” button.

How do I associate my RFID card with my home charging station?

The RIFD cards associated with your account can be used on your home charging station without any further steps. If you have not yet associated your card, access the "Enel X Way Card" section in the "Account" and follow the configuration steps. Digital cards cannot be used at home charging stations.

I want to allow another user to register the home charging station on their account. What do I do?

You can share your home charging station with other users via a PIN code available in the “Sharing” section in the Box settings. The code is updated each time it is accessed. The second Enel X Way account can start the Box configuration process and as a final step, enter the shared PIN.

How do I set the default charging power of my Waybox?

You can change the default charging power by accessing the “Configuration” section in the settings of your Waybox. Set the required charging power and click on “Save”. Caution: increasing the default charging power may cause an electrical overload.

What do I do if my home charging station malfunctions?

In the event of a malfunction, you can open a report directly on the Box detail page or in the “Report a problem” section. Complete the form to indicate the problem, and send the report. One of our operators will take charge of your request.

Why is my Waybox showing a purple LED?

The purple LED indicates that your Waybox is “offline'” or not associated with an Enel X Way account. In this mode, you cannot use any of the advantages of the advanced charging features and App control.

Make sure that you have connected the Waybox to your account via the Enel On Your Way App and that the configuration procedure was successful. If you own a Waybox Cellular, we suggest restarting it by switching off the main switchboard and switching the system back on after one minute. If the problem persists, you can contact us by calling the toll-free number provided when you click on the support icon directly on the Box detail page. With Waybox you can charge your vehicle even without a connection. In fact, in “Free Charge” mode you can simply plug the cable into your vehicle and charging will start autonomously.

Why is my Waybox showing a flashing yellow LED?

Flashing yellow indicates a “standby” status. The standby status can be generated by either the Waybox or the vehicle. Some of the most common cases in which the vehicle can cause the Waybox to switch to a standby state are:

• battery charged
• the internal temperature of the battery is too high
• charging interrupted on the vehicle side, e.g. by remote control.

Some of the most common cases in which the Waybox autonomously switches to a standby status are:

• imposition of a charging profile through advanced smart charging or scheduled charging features
• detection of available charging current below 6A via Load Optimisation Pro. In this case, if you have a Waybox Pro and a WayMeter, charging will not start because the Waybox realises it does not have enough power available to start charging. By switching off some appliances, charging may start.

If the problem persists, you can contact us by calling the toll-free number provided when you click on the support icon directly on the Box detail page.

Why is my Waybox showing a red LED?

A flashing red LED indicates an “error” status. Disconnect the cable or unplug the vehicle (for cable version), and the Waybox should return to the “ready for charging” and “connected” status identified by the white LED.

If this is not the case, we suggest restarting the Waybox by switching off the main switchboard and switching the system back on after one minute. If the problem persists, you can contact us by calling the toll-free number provided when you click on the support icon directly on the Box detail page.

The red LED may also appear as a fixed light for a short time (approx. 3 seconds) to indicate that the RFID card used is not authorised for charging.

Where can I find my charging history?

To view your charging history, access the “Charge History” section from the navigation bar. Within the “At Home” section, you can view the history of charges made using the Wayboxes connected to your account. In the “Public” section you can view the history of charges made through public charging stations. In both sections you can view the details of each charge and filter them according to your requirements.