New Enel stores inaugurated: always close to people and the territory

A Group such as ours can claim to be great not just when it aims at ambitious national and international goals, but also, and above all, when it does not leave behind the smaller details. True greatness is achieved when quality of service, attention to detail and customer care are managed in a capillary manner to reach local communities in an increasingly simple and timely way and contribute to the wellbeing and sustainable development of the regions of operation.

Because of this, we decided to open 12 new Enel stores all over Italy by December 2024. These are not just points of sale, but true customer hubs designed to become places to meet and exchange ideas where we listen to, understand and solve the energy needs of our customers. The stores’ environment are designed modern and functional, reflecting both our desire for innovation and the wide range of customized solutions we offer to support families and businesses.

A relationship based on trust and values

To describe Enel’s new stores as mere points of sale is reductive because they are, in fact, hubs to disseminate information, encounter customers and listen. In these spaces, needs and opportunities come together to open up new vistas for growth and create direct and personalized contact with those looking for efficient energy solutions and much more.

The new Enel stores were created to respond to the needs of everyone. Those who are already customers can find personalized consultations and innovative solutions. Meanwhile, first-time customers can discover all the advantages derived from a reliable and caring energy partner. We are a partner with a widespread presence throughout the territory, reflecting our desire to be close to people, to offer efficient and affordable energy services and to provide answers to the challenges of the energy transition that are as concrete as they are immediate.

Thanks to our integrated offers that combine utilities and value-added services, we support customers on a path to a more conscientious use of energy, simplifying the decision for those who see electrification of consumption as the ethical and economically viable choice.

Innovation in service to the community

The range of offers that can be accessed thanks to Enel stores reflects our alignment with our corporate strategy devoted to sustainability, innovation and energy efficiency. These include dedicated solutions for electric mobility, installation of photovoltaic panels and smart management of energy consumption. 

This is our integrated approach, through which we accompany families and businesses toward an increasingly green future, where environmental protection exists side by side with a strategy based on economic and social responsibility.

Our desire was for the inauguration of each new Enel store to be a moment of celebration, capable of involving all age groups. In fact, the openings feature everything from educational activities for the over 60s, with useful advice on how to make energy output more efficient and optimize costs, to creative workshops for children, with the opportunity to experiment with sustainable materials and familiarize with the principles of the circular economy.  With other artistic performances and moments of sharing, every ribbon cutting is seen as an opportunity to strengthen our bond with the local community against a larger backdrop of sharing and celebration that emphasizes the importance of each individual contribution as we strive to create an increasingly sustainable future.

A new way to experience energy

The opening of the new Enel stores is yet another milestone achieved thanks to  a concrete and wide-ranging strategy. With this strategy, on one hand, we want to reconfirm our position as a reliable and innovative partner for our international stakeholders, and, on the other hand, we want to become an increasingly central and closer point of reference to the communities and the territory.

For us, energy is not simply a resource, it is a decisive factor for collective progress and personal wellbeing and a flexible and dynamic tool through which we want to improve people’s lives and foster the sustainable development of society.

Enel stores are the perfect embodiment of this inexhaustible commitment. They are places were technology meets and serves people, where sustainability becomes both concrete and accessible. They are spaces where the future finally takes shape, one customer at a time.