You are the energy behind achieving the best.
You are the energy behind achieving the best.
Enel Energia named “Service Champion 2023” by the German Institute for Quality ITQF
In these challenging and fast-changing times, we have intensified our commitment to ensuring high-quality service, responding to customer needs through digital services that have brought us closer together.
Staying focused on people and their needs is the right way to overcome challenges. “Service Champion 2023,” awarded by the German Institute for Quality ITQF, is an important recognition that motivates us to keep improving. Every single day.
Enel Energia, “Service Champion” in power and gas
According to the analysis conducted by the German Institute for Quality ITQF, Enel Energia is the top-ranked company in Italy (in the power and gas sector) in terms of customer satisfaction. The study shows that satisfaction with Enel Energia’s services is well above the industry average: 74.2% of power and gas customers stated they are satisfied with our services, compared to a sector average of 55.9%.
What is the Service Champions Study
The study by the German Institute for Quality is the largest ever conducted in Italy. For its ninth edition, German analysts surveyed 200,000 users, using advanced techniques based on both direct interviews and social listening, the monitoring of online conversations. This approach provided an in-depth understanding of consumer opinions across various companies, adding even more value to the recognition received by Enel Energia.
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Formidabile Luce for you
The Formidabile Luce offer includes a discount on the list price of the energy component for customers switching from the Servizio di Maggior Tutela.
Locked for the first 12 months
Commercialization and Sales Fee
12 €/kWh