The offer is reserved for those with an active supply who are switching from another electricity supplier or who wish to request a transfer of ownership with a supplier change. In the case of a transfer of ownership with a supplier change, you can subscribe to the offer free of charge by contacting one of our operators via the live chat dedicated to our services.

The 40% discount on the list price of the energy component, applied for the first 12 months of supply, is reserved for customers coming from the Servizio di Maggior Tutela (Greater Protection Service).

The end of the Servizio di Maggior Tutela for electricity for non-vulnerable customers is set for 01/07/24. Discover the details in the dedicated article.

Those switching from the free market can subscribe to the Enel Fix Luce offer at full price. Enel Energia will carry out the necessary checks on the customer's origin market, after which it will inform the customer of the actual application of the above-mentioned discount. The customer retains the right to withdraw from this offer at any time and without any charges.

If you are switching from another supplier, the process to join Enel Fix Luce is very simple. Here’s what you need to know:

• activation is free of charge;
  
• no work is required on your systems or meter;
  
• the switch will be effective in about 2 to 3 months, the time needed for the checks required by current regulations.

To request Enel Fix Luce, you only need:

• a bill;
  
• your tax code;
  
• your IBAN, if you want to have the bill charged to your bank account.

You decide how to receive your bill. You have two options: online or paper bill.

With Bolletta Web, you receive your bills in digital format directly in your email inbox. This way, you contribute to the environment by reducing paper usage.

For the methods of issuing the invoice valid for tax purposes and the related delivery methods, please refer to Article 14 of the CGF.

The price indicated above and related to the energy component represents approximately 45% of the total electricity expense (excluding VAT and taxes) for a typical domestic resident customer with:

• 3 kW of committed power
• annual consumption of 2000 kWh

For more details, consult the expense breakdown on the bill.

In addition, the customer is required to pay the retail sales cost (CCV Luce) equal to €144/POD/year, excluding VAT and taxes, to be paid monthly.

The remaining cost components—dispatching fee, fee covering the net cost of capacity procurement, an imbalance component equal to 2% of the Single National Price (PUN), dispatching component (DISP BT), costs for transportation and meter management service, system charges, and network losses—are applied as defined, published, and periodically updated by ARERA and as specified in the Technical and Economic Conditions of the offer (CTE). Upon expiration of the validity period of these fees, Enel Energia may communicate new values. This communication will be sent according to the procedures and timing set out in Article 7.2 of the CGF.

You can choose how you pay your bill and change payment method whenever you want.
Payments can be made via:

Direct Debit
Direct Debit is the fastest way to keep track of your payments.

You receive your bill 15 days before the due date, giving you time to make sure that the amount is correct. Payment is automatically taken on the due date.

The real advantage is that you do not pay a security deposit. What is more, your previous supplier will refund your old security deposit if you paid one.

You avoid queues at counters and do not have to remember deadlines.

pagoPA Payment Notice (see pagoPA website for the list of payment channels)

• online with the IO app or via the website/app of your bank or other pagoPA-enabled channels;
• locally at one of the physical channels reporting to Enel Energia (enabled Enel Space);
• locally at banks, ATMs, post offices, supermarkets and all authorised physical points.

Web and App

From the Enel Energia portal, registering in the Customer Area, using pagoPA, your credit card, BancomatPay, PayPal, MyBank, or from the Enel Energia APP using pagoPA, your credit card, or your PayPal account.

We can confirm that when you use one of these channels you will not have to send a receipt! We will automatically register your payment.

For more details, please see the dedicated section of our site on payment methods.

The security deposit, which will be refunded in your final adjustment bill, is calculated based on the capacity of your meter. Specifically, a unit amount of €5.16/kW will be applied.

If you want more information, check the PDF on the amounts charged as a security deposit.

If you terminate the contract, the deposit refund will include the legal interest rate.

You can withdraw from your contract with Enel Energia at any time and without any charge by choosing a new Supplier, who will complete the withdrawal process on your behalf and in your name, in accordance with the procedures laid down by the regulations in force.

For more information, see the PDF for the "General Terms and Conditions of Supply".

You can exercise your right to change your mind, prior to contract activation without giving reasons and without any additional charges, up to fourteen days after conclusion of the contract. This period is extended to thirty days for contracts concluded through agents or agencies.

To request the application of the right to change your mind, send the relevant form, which you will find attached to the contract, to one of our contact channels. For energy and/or gas supply only, you can do this through a simple recorded telephone call to our toll-free number 800 900 860.

If, when signing the contract, you choose early activation of the supply, the activation time may be reduced and it will no longer be possible to exercise the right to change your mind once the relevant supply has commenced or once the new conditions of the new contract have been applied (in the case of a product change with Enel Energia).

Important: In the event of a product change, the right to change your mind can only be applied in writing.