Levels of Commercial Quality

Levels of Commercial Quality

Enel Energia's commercial quality levels

The standards

With Resolution 413/2016/R/com, the Authority for Electricity, Gas and the Water System (ARERA) introduced commercial quality standards for electricity and gas suppliers. Under Article 37, all supply companies have to publish the following on their websites:

 

  • the commercial quality levels to be maintained;
  • the automatic compensation specified in the event of failure to comply with the quality levels;
  • the results for the previous year.

To see the commercial quality levels, the disclosure requirements on compensation for non-compliance with the notification of default and disconnection procedure, and Enel Energia's results for 2023, go to the documents section.

Documents

Power

Forniture elettriche uso domestico bassa tensione

PDF 94.8 KB Download
Forniture elettriche multisito

PDF 93.1 KB Download
Forniture elettriche media tensione

PDF 94.3 KB Download
Forniture elettriche uso diverso da abitazione bassa tensione

PDF 165.6 KB Download
Forniture elettriche uso domestico bassa tensione - tutela graduale

PDF 94.4 KB Download
Gas

Forniture gas multisito

PDF 93.2 KB Download
Forniture gas bassa pressione – servizio di tutela

PDF 94.2 KB Download
Forniture gas bassa pressione - mercato libero

PDF 94.4 KB Download
Attività di servizio pubblico bassa pressione - mercato libero

PDF 95.4 KB Download
Usi diversi bassa pressione - mercato libero

PDF 94 KB Download
Condominio uso domestico bassa pressione - mercato libero

PDF 94.6 KB Download