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Free modem setup instructions

Free modem setup instructions

With Enel Energia you are free to choose to use an alternative modem to the one provided on free loan.

 

If you have a modem compatible with the Enel Fibra offer from Enel Energia and you do not have other active electricity or gas contracts in your name, you can sign up for the Enel Fibra Net Neutrality  offer without  modem on free loan.

 

If you have an electricity supply contract on the free market or an active gas supply contract or in the process of being activated (excluding PLACET offers and the gradual protection service for non-vulnerable domestic customers) with Enel Energia and you want to sign up for the Enel Fibra Net Neutrality offer You without modem included.

 

Instead, if you have both an electricity supply contract in the free market and a gas supply contract active or in the process of being activated (excluding PLACET offers and the service with protections  service with gradual protections for non-vulnerable domestic customers) with Enel Energia and you want to sign up for the Enel Fibra Net Neutrality Per Te Trio without modem included.

 

For further information, consult the contractual documents.

Free activation
Fiber

ENEL FIBRA NET NEUTRALITY PER TE TRIO

Subscribe to Enel Fibra with no activation fees simbolo fibra FTTH The offer does not include voice service, which means the fixed phone number will be lost in case of migration.

Internet up to 1 Gigabit/s download and 300 Mbit/s upload speeds

Prices include VAT

Discount of €5/month for the first 12 months

If you are already a Power and Gas customer

Price*

19,90 €/kWh

instead of 24,90 €/kWh

Coverage check

*The offers do not include voice service, which means the fixed phone number will be lost in case of... read more

ENEL FIBRA NET NEUTRALITY PER TE TRIO

*The offers do not include voice service, which means the fixed phone number will be lost in case of migration. If the requested internet line migration is not technically feasible, a new internet line will be activated and the customer must independently terminate the contract with the previous provider. Offer, with Enel Energia FTTH technology, reserved for Enel Energia electricity or gas residential customers (excluding PLACET offers and the gradual protection service for non-vulnerable residential customers). For these customers, the base fee of €24.90/month will be discounted to €19.90/month (VAT included) for the first 12 months. Direct debit from bank account or payment card is mandatory for all fiber offer subscriptions via the web channel. A deactivation fee of €22.40 applies for FTTH technology, while for FTTC mixed copper technology the deactivation fee is €20.20 in case of withdrawal within the first 24 months. Termination of the electricity and/or gas supply contract will result in the loss or adjustment of the discount(s) starting from the first day of the month following the termination, and will modify the validity terms of the discount and the initial contractual commitment of the associated offer. The offer is subject to conditions and limitations; check coverage to see whether your home is reached by FTTH or FTTC mixed copper fiber. The indicated browsing speed (FTTH) should be considered the maximum.

Free activation
Fiber

ENEL FIBRA NET NEUTRALITY PER TE

Subscribe to Enel Fibra at no activation cost simbolo fibra FTTH The offer does not include voice service, which means the fixed phone number will be lost in case of migration.

Internet up to 1 Gigabit/s download and 300 Mbit/s upload speeds

Prices include VAT

If you are already a Power and Gas customer

Price*

21,90 €/kWh

instead of 24,90 €/kWh

Coverage check

*The offers do not include voice service, meaning the fixed phone number will be lost in case of... read more

ENEL FIBRA NET NEUTRALITY PER TE

*The offers do not include voice service, meaning the fixed phone number will be lost in case of migration. If the requested internet line migration is not technically feasible, a new internet line will be activated and the customer must independently terminate the contract with the previous provider. Offer reserved for new residential Fiber customers who have signed a domestic electricity supply contract in the free market with Enel Energia or hold a residential gas supply contract with Enel Energia (excluding PLACET offers and the gradual protection service for non-vulnerable residential customers). For these customers, the base fee of €24.90/month will be discounted to €21.90/month (VAT included) for the first 12 months. Direct debit from a bank account or payment card is mandatory for all fiber offer subscriptions via the web channel. A deactivation fee of €23.40 applies for FTTH technology, while for FTTC mixed copper technology the deactivation fee is €20.20 in case of withdrawal within the first 24 months. Terminating the electricity or gas supply contract will result in the loss or adjustment of the discount(s) starting from the first day of the month following the termination, and will modify the terms of validity of the discount and the initial contractual commitment of the associated offer. The offer is subject to conditions and limitations; check coverage to see whether your home is reached by fiber (FTTH or FTTC mixed copper). The indicated browsing speed (FTTH) should be considered the maximum.

Free activation
Fiber

ENEL FIBRA NET NEUTRALITY

Subscribe to Enel Fibra at no activation cost simbolo fibra FTTH The offer does not include voice service, which means the fixed phone number will be lost in case of migration.

Internet up to 1 Gigabit/s download and 300 Mbit/s upload speeds

Prices include VAT

Price*

24,90 €/kWh

Coverage check

*The offers do not include voice service, which means the fixed phone number will be lost in case of... read more

ENEL FIBRA NET NEUTRALITY

*The offers do not include voice service, which means the fixed phone number will be lost in case of migration. If the requested internet line migration is not technically feasible, a new internet line will be activated and the customer must independently terminate the contract with the previous provider. Offer, using FTTH technology, reserved for new Enel Energia fiber customers. Base fee of €24.90/month (VAT included), valid for 12 months. Direct debit from bank account or payment card is mandatory for all fiber offer subscriptions via the web channel. A deactivation fee of €24.90 applies for FTTH technology, while for FTTC mixed copper technology the deactivation fee is €20.20 in case of withdrawal within the first 12 months. The offer is subject to conditions and limitations; check coverage to see whether your home is reached by fiber (FTTH or FTTC mixed copper). The indicated browsing speed (FTTH) should be considered the maximum.

  • Free modem configuration
  • For those who DO NOT intend to use the modem/router included in ENEL's connectivity offer, this page contains the technical information necessary for correct configuration of the customer's device .
  • The connection technologies offered by ENEL can be of the FTTC type (mixed Fiber/copper connectivity) or FTTH (Fiber). 
  • With FTTH technology, the optical fiber arrives directly at home and must be connected to an optical termination called ONT (Optical Network Termination). The WAN port of the modem will then be connected to the electrical port of the ONT by means of a category 5e or higher Ethernet cable.
  • With the FTTC line, on the other hand, the classic telephone pair arrives at the customer's home which must be connected to the DSL port of the modem.

Features of the devices:

 

FTTC:

  • VDSL2 standard support (ITU-T G.993.2) up to profile 35b
  • Seamless Rate Adaptation (SRA) support
  • G.INP (ITU-T G.998.4) retransmission support
  • Vectoring support (ITU-T G.993.5)
  • Network parameters configurability with the following WAN side settings:
    • Tagged PTM encapsulation (VLAN ID 100; CoS 0)
    • DHCP client enabled on WAN interface for dynamic IP address acquisition
    • IPoE
  • Configurability of LAN parameters with the following settings:
    • DHCP server enabled for dynamic assignment of addresses to devices connected in the LAN
    • Modem operation in routed mode (NAT enabled)

 

FTTH:

  • Gigabit Ethernet Full-Duplex Auto-Sensing WAN with support for the Ethernet 802.1q 
  • Network parameters configurability with the following WAN side settings:
    • VLAN ID 100 or 835 depending on the provider (Fastweb or OpenFiber), CoS 0
    • DHCP client enabled on WAN interface for dynamic IP address acquisition
    • IPoE
  • Configurability of LAN parameters with the following settings:
    • DHCP server enabled for dynamic assignment of addresses to devices connected in the LAN
    • Modem operation in routed mode (NAT enabled)

      ENEL reserves the right to modify at any time the processes and information necessary for the connection of third-party devices based on the evolutions that ENEL's network services and infrastructures will implement in the future.

 

Additional information:

In the case of using an alternative modem to the one included in the ENEL offer, as required by Agcom resolution no. 348/18/CONS, the customer will assume responsibility for the maintenance of the autonomously chosen device. It will therefore not be possible to use services such as:

  • technical assistance from a dedicated ENEL operator for diagnostics and any interventions on the configurations on the device;
  • Real time updating of software releases to enrich with new features and improve performance.