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How to take over

How to take over

Reactivate a meter in few easy steps

How to take over an inactive meter

The take over is the request to activate a deactivated electricity or gas supply (it should not be confused with the transfer, which is the change in the header of the contract of a supply that is still active).


You can request the takeover independently on our website and choose the offer that best suits your needs.

For your home
Discover the electricity and gas offers dedicated to take over for your home.
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Easy and fast
You can complete the activation of the supply yourself directly online.
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For your business
Discover the electricity and gas offers dedicated to take over for your business.
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Data you need to provide 

To request a take over you will need to have at your disposal:

  • name and surname as well as tax code or VAT number of the holder of the supply;
  • the POD code (for the electricity supply) or the PDR code (for the gas supply). You can find the POD and PDR numbers among the data on the meter if it is electronic and located at the activation site;
  • telephone number and any e-mail address;
  • for the energy supply, the nine-digit customer code (which you can find on the meter display if electronic) or on the bills of the previous holder of the supply may be useful.

How to monitor the status of your application 

After signing the contract with Enel Energia, if you want to follow the progress of your takeover, register in the Customer Area and access the “Your practices” section: you will be able to check at what stage your request is being managed.

In the "Your operations" section you will find the list of contracts you have stipulated with Enel Energia: they show the date of signing, the type of contract (whether electricity or gas), the contract number and, here too, the progress of your practice.

Methods and Conditions

You will receive the documentation for the new supply contract along with the forms that you need to return to us via the chosen channel (by email or by post).

To finalize the supply contract, it is necessary to correctly complete the forms attached to the documentation and send them to the indicated channels.

Please remember to always include a copy of a valid identification document as well.

 

More Information

Documents to return


Along with the contractual documentation, you will receive a form to complete declaring the basis on which you own, possess, or use the property related to the supply. For more information, visit the page dedicated to property ownership.

Even in the case of a non-domestic supply, you will receive the acceptance form for the contract along with the contractual documentation.

Failure to return the required documentation, either in full or partially, will prevent the completion of the activation request.

You can send us the completed forms using one of the following channels:

Costs and timing

The costs are established by ARERA, which provides for annual revision:

  • for electricity supply, the cost is €23 as a commercial fee for the supplier;

  • for gas supply, the cost is €23 as a commercial fee for the supplier.
    To these, VAT, contract stamp duty, and security deposit (where applicable) must be added. If you choose direct debit from a bank account as the payment method, the deposit will not be charged.

The timing for the completion of the takeover is established by the Regulatory Authority for Energy, Networks and Environment (ARERA). The expected time to complete a takeover is:

  • 7 working days for electricity;

  • 12 working days for gas.