Blog
Guides
Variable and fixed price offers
Power and Gas

Variable and fixed-price offers: Enel's solutions

A comprehensive guide to our energy solutions, with a concrete guarantee: unchanged prices for 24 months on power and gas. And if you choose online, your rate is locked in for 36 months.

In recent months, the energy market has returned to rapid fluctuations. Prices fluctuate, geopolitical tensions generate uncertainty, and customers are increasingly attentive to energy cost trends, especially in light of recent increases in wholesale prices linked to international dynamics and resource availability.

 

After a phase of relative stabilization following the 2021–2023 period, elements of greater variability linked to the international context are reappearing, impacting energy market dynamics. These dynamics can influence both the availability of resources and the price trends of energy commodities.

 

Signs consistent with this scenario are also being observed in the Italian market, with price fluctuations reflecting the evolution of international markets. In such contexts, it is natural to experience greater volatility, determined by the balance between supply and demand and the geopolitical context. This scenario can make it more complex to navigate the various available offers, and it is therefore natural that the need for greater clarity and stability emerges. Understanding how the market works and the characteristics of the various available solutions can help you make more informed choices.

 

In this context, Enel continues to operate with the aim of offering reliable and diversified solutions, including fixed-price offers and indexed offers with protection mechanisms (the price follows market trends but is protected by a maximum limit, so it cannot exceed a certain threshold even in the event of energy increases), as well as an integrated portfolio that includes energy, connectivity, and services. The goal is to support private clients and businesses with clear tools, dedicated support, and an approach geared toward transparency.

Effects on the Energy Market

 

In the short term, the international context contributes to greater volatility in energy prices. This means that costs may fluctuate more frequently than in periods of greater stability. These fluctuations may also affect supply conditions and the availability of energy resources. Enel continues to carefully monitor the situation to ensure continuity and transparency for its customers.

Enel's commitment to customers

 

In a context characterized by strong volatility in energy markets, Enel has chosen not to increase the prices of power and gas offers currently available to the residential segment (private customers), maintaining stable conditions even in the face of a complex international scenario. Furthermore, our fixed-price solutions guarantee you locked-in rates for power and gas for 24 months, which extend up to 36 months if you choose to activate the offer online. This decision reflects the company's desire to offer customers a reliable point of reference especially when the external situation is most uncertain.

 

This guarantee is complemented by our fixed-price solutions: total protection against market fluctuations. Energy costs remain locked in for 24 months (which increases to 36 for web offers), allowing you to plan your expenses with complete peace of mind for the entire duration of the contract.

To discover all the solutions available for private customers, you can visit the page dedicated to Enel power and gas offers.

In addition, Enel offers dedicated support channels to provide timely support and up-to-date information on energy supply.

 

Online only

Online only
Power Gas

Enel Fix Web Luce e Gas

Choose Power and Gas offers from the web to get exclusive benefits

With power and gas together you get more benefits!

Stable and secure Power and Gas price for 3 years

Bolletta Web and direct debit are mandatory.

Monthly billing

Compatible with the ebitts platform.

Power

20% savings* for 3 years

Power**

0,129 €/kWh

instead of 0,174 €/kWh

Fixed Fee***

144 €/POD/Anno

Gas

30% savings* for 3 years

Gas**

0,420 €/Smc

instead of 0,700 €/Smc

Fixed Fee***

144 €/PDR/Anno

Offer details

Savings calculated compared to Enel Fix Luce and Gas offers.

IMPORTANT...

read more

Enel Fix Web Luce e Gas

Savings calculated compared to Enel Fix Luce and Gas offers.

IMPORTANT INFORMATION

*The maximum saving of 20% is calculated starting from the Power price of the Enel Fix Luce offer, equal to 0.174 €/kWh, as the sum of: (i) -14% if you subscribe to the offer through the web channel, equal to 0.149 €/kWh, and (ii) -6% if you are also an Enel Energia gas customer, equal to 0.139 €/kWh. The 30% saving is calculated starting from the Gas price, equal to 0.700 €/Smc, if you subscribe to the offer through the web channel, equal to 0.490 €/Smc.

**For the Enel Fix Web Luce offer, the Power price, equal to 0.139 €/kWh, is calculated based on the Power price of the Enel Fix Luce offer plan and includes network losses, excluding VAT and taxes, and is fixed for the first 36 months. For the Enel Fix Web Gas offer, the Gas price, equal to 0.490 €/Smc, is calculated based on the Gas price of the Enel Fix Gas offer plan reserved for those who are not already Enel Energia Power customers, excluding VAT and taxes, and is fixed for the first 36 months.

***The price refers to the Fixed Power Fee equal to 144 €/POD/year and the Fixed Gas Fee equal to 144 €/PDR/year, excluding VAT and taxes, to be paid on a monthly basis and fixed for the first 36 months of supply.

Bolletta Web and direct debit are mandatory.

The economic conditions are valid until 02/07/2026, unless the offer ends early due to availability.

For information on all cost items, consult the technical and economic conditions of the Enel Fix Web Power offer.
For information on all cost items, consult the technical and economic conditions of the Enel Fix Web Gas offer.

Online only

Online only
Power Gas

Enel Fix Luce e Gas

Choose Power and Gas offers with a stable and secure price for the Energy component and gas raw material component for 2 years.

With Power and gas together you get more benefits!

20% discount on the Power price for the first 100 kWh of the month for 2 years

30% discount on the gas price for 2 years

Bolletta Web is mandatory

Stable and secure Power and gas prices for the first 2 years

Direct debit is mandatory for the Enel Fix Luce offer

Power

Savings* of 20% for 3 years

Power**

0,139 €/kWh

instead of 0,174 €/kWh

Fixed Fee***

144 €/POD/Anno

Gas

0,490 €/Smc

instead of 0,700 €/Smc

144 €/PDR/Anno

Offer details

Savings calculated compared to the Enel Fix Luce offer.

IMPORTANT...

read more

Enel Fix Luce e Gas

Savings calculated compared to the Enel Fix Luce offer.

IMPORTANT INFORMATION

*The price refers only to the Energy component, excluding VAT and taxes, and is stable and secure for the first 24 months. The discount on the Energy component price is valid for the first 24 months of supply for the first 100 kWh of the month. From the 101st kWh, the Energy component price is 0.174 €/kWh. This price includes network losses, which are applied as defined, published and updated by ARERA.

**The price refers only to the gas raw material component, excluding VAT and taxes.

Discounts on the Energy component/gas raw material component are valid for the first 24 months of supply and are reserved for customers with an active gas/Power supply or one being activated with Enel Energia, excluding PLACET, provided that this supply remains active. In the event of withdrawal from the gas/Power supply in the first 24 months from activation, the list price of the Energy component/gas raw material component will be applied for the remaining months.

***The price refers to the commercialization and sales fee, namely Fixed Power Fee and Fixed Gas Fee, which for the first 24 months of supply will be equal to 144 €/POD/year, excluding VAT and taxes, to be paid on a monthly basis.

The economic conditions are valid until 25/06/2026, unless the offer ends early due to availability.

For full details on all cost items, please refer to the technical and economic conditions of the offer.

Fixed or variable price: Enel offers

 

In a volatile environment, it can be helpful to understand the differences between fixed-price offers and variable-price offers, so you can make informed decisions.

 

Fixed-price offers provide a fixed energy or gas price established at the time of subscription that remains unchanged for the entire duration of the offer, as established in the contract. Specifically, they allow you to lock in the price for up to 24 months (36 months for web offers), offering greater protection even in volatile market conditions. This feature allows you to face any periods of instability with greater peace of mind, avoiding price fluctuations linked to energy market trends.

 

Alongside these solutions, variable-price offers are available, which set the price of energy or gas based on a public index that follows market trends. In some cases, these formulas include a protection mechanism (e.g., a cap on the price of energy or gas) that guarantees the customer a contractually defined maximum threshold, beyond which the price of energy cannot increase in the event of particularly unfavorable market fluctuations.

 

This allows you to contain particularly high fluctuations while maintaining an element of flexibility. Both types of offers are designed to guarantee clear and transparent conditions to their customers. To compare the different solutions available in detail, you can consult the Enel energy offers.

How to choose a plan?

 

The choice between a fixed price and a variable price plan depends on several factors, including consumption habits, the desired level of predictability in spending management, and sensitivity to price changes. In a context of greater uncertainty, some people may prefer solutions that guarantee stability over time, while others may evaluate market-based options, possibly supplemented by protection mechanisms.

Having a clear understanding of the characteristics of the different plans can help you identify the solution that best suits your needs.

Enel's answers to customers' main questions

Why does the international situation affect the energy market?

Geopolitical tensions in the Middle East are generating uncertainty and impacting energy markets, both globally and locally. This leads to increased price volatility and potential changes in resource availability.

What are the immediate effects on the energy market?

Enel continues to carefully monitor the situation to ensure continuity and transparency for its customers.

Has Enel changed the conditions of the offers?

No. Enel has not changed its offer conditions following the international crisis. The company confirms the stability of the expected conditions and the price freeze for up to 24 months (36 months for web offers) for fixed-price offers, both for power and gas.

What does Enel do to support its customers?

Enel continues to guarantee stability in its fixed-price offers, with prices locked in for up to 24 months (36 months for web offers), for the duration of the contract, and makes its assistance channels available to customers to provide support and information on energy supply.

How can I get assistance or more information?

For any questions or needs, please be welcoming and reassuring, and as always, provide timely and personalized support.

Fraud Risks in the current context

 

In the context of the current international crisis, characterized by uncertainty and volatility in energy markets, customers may be even more exposed to various types of fraud, such as misleading communications or requests for illicit payments.

 

These behaviors can cause financial damage to customers or lead to the misuse of their personal data, as well as negatively impact trust in the Company.


Learn more on the page dedicated to assistance in the event of fraud.

Main types of fraud

 

Digital scams use IT tools or email and text messaging to steal personal data or convince customers to make undue payments.

 

Telephone scams, on the other hand, use techniques such as spoofing, which manipulates the caller's number to make it appear as if it's coming from official channels, making it more difficult for customers to recognize the fraud attempt.

 

The presence of these threats makes it essential for Enel to adopt prevention and protection measures to protect its customers, promoting transparency and providing reliable tools for recognizing official communications and secure channels. This helps not only defend consumers' interests, but also safeguards the reputation and trust in the Enel brand.

Enel's customer protection measures

 

To combat these phenomena, Enel promotes transparency and provides useful tools to verify the authenticity of communications.


Among these, the service "Check who called you," available on the official website, allows you to verify whether a call is actually coming from Enel.


NB. It is important to remember that Enel never requests passwords, PINs, OTP codes, or payments through unofficial channels. In the event of suspicious communications, it is always advisable to cut off contact and verify through official channels.

Enel's answers to customers' main questions

How can you verify if a call is actually coming from Enel?

Enel offers a tool on its website called "Check who called you" to determine whether a phone call actually comes from an official channel, thus combating the phenomenon of spoofing.

What is Spoofing and how is it used in phone scams?

It's a system that allows scammers to display a fake number on your phone, making it harder to spot the scam.

How to recognize a telephone scam?

If the customer receives a phone call unrelated to a previous request, it could be a scam. It's important for the customer to pay close attention to the tone of voice; scammers often use an urgent or threatening tone to pressure them to share information or make payments. If the call seems suspicious, it's important for the customer to end it immediately.

Has a scam been reported in this period?

A scam is active where fake Enel operators are demanding immediate payments via unofficial IBAN or QR codes, claiming that non-payment of bills will result in a reduction in power. It's important for customers to be aware that Enel never requests payments through unofficial channels.

Is Enel supporting government agencies in fighting fraud?

Yes, Enel participates in the AGCOM technical committee for blocking uncallable numbers and works closely with law enforcement and associations to raise consumer awareness of the urgency of the issue.

How to avoid a digital scam?

It's important for customers to understand that Enel never asks for passwords, PINs, OTPs, or confidential information over the phone, and they should never click on suspicious links in emails or text messages. If in doubt, customers are encouraged to verify the authenticity of the number using the "Verify who called you" service available on the official website enel.it.