Variable and fixed-price offers: Enel's solutions

In recent months, the energy market has returned to rapid fluctuations. Prices fluctuate, geopolitical tensions generate uncertainty, and customers are increasingly attentive to energy cost trends, especially in light of recent increases in wholesale prices linked to international dynamics and resource availability.

After a phase of relative stabilization following the 2021–2023 period, elements of greater variability linked to the international context are reappearing, impacting energy market dynamics. These dynamics can influence both the availability of resources and the price trends of energy commodities.

Signs consistent with this scenario are also being observed in the Italian market, with price fluctuations reflecting the evolution of international markets. In such contexts, it is natural to experience greater volatility, determined by the balance between supply and demand and the geopolitical context. This scenario can make it more complex to navigate the various available offers, and it is therefore natural that the need for greater clarity and stability emerges. Understanding how the market works and the characteristics of the various available solutions can help you make more informed choices.

In this context, Enel continues to operate with the aim of offering reliable and diversified solutions, including fixed-price offers and indexed offers with protection mechanisms (the price follows market trends but is protected by a maximum limit, so it cannot exceed a certain threshold even in the event of energy increases), as well as an integrated portfolio that includes energy, connectivity, and services. The goal is to support private clients and businesses with clear tools, dedicated support, and an approach geared toward transparency.

Effects on the Energy Market

In the short term, the international context contributes to greater volatility in energy prices. This means that costs may fluctuate more frequently than in periods of greater stability. These fluctuations may also affect supply conditions and the availability of energy resources. Enel continues to carefully monitor the situation to ensure continuity and transparency for its customers.

Fixed or variable price: Enel offers

In a volatile environment, it can be helpful to understand the differences between fixed-price offers and variable-price offers, so you can make informed decisions.

Fixed-price offers provide a fixed energy or gas price established at the time of subscription that remains unchanged for the entire duration of the offer, as established in the contract. Specifically, they allow you to lock in the price for up to 24 months (36 months for web offers), offering greater protection even in volatile market conditions. This feature allows you to face any periods of instability with greater peace of mind, avoiding price fluctuations linked to energy market trends.

Alongside these solutions, variable-price offers are available, which set the price of energy or gas based on a public index that follows market trends. In some cases, these formulas include a protection mechanism (e.g., a cap on the price of energy or gas) that guarantees the customer a contractually defined maximum threshold, beyond which the price of energy cannot increase in the event of particularly unfavorable market fluctuations.

This allows you to contain particularly high fluctuations while maintaining an element of flexibility. Both types of offers are designed to guarantee clear and transparent conditions to their customers. To compare the different solutions available in detail, you can consult the Enel energy offers.

How to choose a plan?

The choice between a fixed price and a variable price plan depends on several factors, including consumption habits, the desired level of predictability in spending management, and sensitivity to price changes. In a context of greater uncertainty, some people may prefer solutions that guarantee stability over time, while others may evaluate market-based options, possibly supplemented by protection mechanisms.

Having a clear understanding of the characteristics of the different plans can help you identify the solution that best suits your needs.

Enel's answers to customers' main questions

Fraud Risks in the current context

In the context of the current international crisis, characterized by uncertainty and volatility in energy markets, customers may be even more exposed to various types of fraud, such as misleading communications or requests for illicit payments.

These behaviors can cause financial damage to customers or lead to the misuse of their personal data, as well as negatively impact trust in the Company.

Learn more on the page dedicated to assistance in the event of fraud.

Main types of fraud

Digital scams use IT tools or email and text messaging to steal personal data or convince customers to make undue payments.

Telephone scams, on the other hand, use techniques such as spoofing, which manipulates the caller's number to make it appear as if it's coming from official channels, making it more difficult for customers to recognize the fraud attempt.

The presence of these threats makes it essential for Enel to adopt prevention and protection measures to protect its customers, promoting transparency and providing reliable tools for recognizing official communications and secure channels. This helps not only defend consumers' interests, but also safeguards the reputation and trust in the Enel brand.

Enel's customer protection measures

To combat these phenomena, Enel promotes transparency and provides useful tools to verify the authenticity of communications.

Among these, the service "Check who called you," available on the official website, allows you to verify whether a call is actually coming from Enel.

NB. It is important to remember that Enel never requests passwords, PINs, OTP codes, or payments through unofficial channels. In the event of suspicious communications, it is always advisable to cut off contact and verify through official channels.

Enel's answers to customers' main questions