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Power Gas

Enel Fix Web Luce e Gas

Choose the Power and Gas offers online to get exclusive benefits

If you choose Enel for Power as well, savings of 36% on gas

160€ bonus in the bills

Payment: Direct debit / Credit card

Bill delivery: Online

Monthly billing

Power

Savings of 21%* for 2 years

Power price*

0,127 €/kwh

instead of 0,162 €/kwh

Power marketing and sales fee**

12 €/POD/Mese

Gas

Savings of 36%* for 2 year

Gas price**

0,382 €/Smc

instead of 0,600 €/Smc

Gas marketing and sales fee (CCV)**

12 €/PDR/Mese

Activate now Talk to us

Savings calculated compared to Enel Fix offers.

IMPORTANT INFORMATION

*The maximum 21% savings are calculated starting from the energy component price of the Enel Fix Luce offer (€0.162/kWh), as the sum of (i) - 18% when subscribing via the web channel (€0.132/kWh) and (ii) - 3% for customers who are already gas customers (€0.127/kWh). The maximum 36% savings are calculated starting from the natural gas raw material component price (€0.600/Smc), as the sum of (i) - 30% when subscribing via the web channel (€0.420/Smc) and (ii) - 6% for customers who are already power customers (€0.382/Smc).

*For the Enel Fix Web Luce offer, the energy component price (€0.127/kWh) is calculated based on the energy component price of the Enel Fix Luce plan reserved for customers already in the free market. It includes network losses, excludes VAT and taxes, and is fixed for the first 24 months. For the Enel Fix Web Gas offer, the natural gas component price (€0.382/Smc) is calculated based on the natural gas price of the Enel Fix Gas plan reserved for those who are not already Enel Energia electricity customers. It excludes VAT and taxes and is fixed for the first 24 months. The Enel Fix Gas plan for customers who already have electricity with Enel Energia includes a natural gas component price of €0.420/Smc.

***The price refers to the marketing and sales fee (CCV Luce: €144/POD/year and CCV Gas: €144/PDR/year, prices excluding VAT and taxes), payable monthly and fixed for the first 24 months of supply.


The €160 bonus on bills is applied in four installments, directly to the 1st, 7th, 13th, and 19th bills. Economic conditions valid until 16/12/2025, unless extended. Other cost components as per the technical and economic conditions (CTE).


For detailed information on all cost components, please refer to the technical and economic conditions of the Enel Fix Web Luce and Enel Fix Web Gas offers.

Bonus

40 €

on your power bill

Enel Fix Web Luce e Gas

Who is this offer for?

For you, if you subscribe over the web
For you, if want to become an Enel customer
For you, if you are looking for savings with a 100% digital offer and the convenience of having a single supplier for your power and gas.
For you, if you are moving house

Advantages and features

The fixed-price offer only available online!
Bolletta web included!
Price of energy and gas raw material component stable and secure for 2 years
Monthly billing
Power and Gas Package
Are you moving house? Choose the Power and Gas package together to save money, with the price of the energy and gas raw material component stable and secure for 2 years. Plus, get a €160 bonus on your bills, paid in four instalments on your 1st, 7th, 13th, and 19th bills.
Power contract documents
Gas contract documents
Clear contract

Enel Energia may inform you of any new economic conditions that will apply with at least three months' notice in writing. If the customer does not wish to accept the new economic conditions, they may withdraw from the contract by switching to a new supplier. The economic conditions of the offer are valid for new contracts until 16/12/2025.

Power offer code:
000142ESFML01XXResECAn0000105844

Gas offer code:
000142GSFML01XXResECAn0000105813

Services

Details

When is it possible to join the offer?

You can join Enel Fix Web Luce e Gas if you come from another supplier, if you need to reactivate a deactivated meter or if you want to make a change of supplier. If you are changing supplier you can join the offer, free of charge, by contacting one of our operators via the live chat dedicated to our services.

How to switch from another supplier

If you come from another supplier, then it is very simple to sign up for Enel Fix Web Luce e Gas. All you need to know is:

  • there are no costs for contract activation;

  • no work is required on the installations or the meter;

  • the transfer will take place no later than the first day of the third month following the month in which the contract was concluded.

To apply for Enel Fix Web Luce e Gas all you need is:

  • a bill;

  • your tax ID code.

How does the Bolletta Web service work and how do I pay?

With Enel Fix Web Luce e Gas you help us protect nature by joining the 'Bolletta Web' service and receiving your bill in digital format straight to your inbox. And with direct debit to a bank account you also avoid queues for payment.

How do you want to pay your bill?

You can choose how you pay your bill and change payment method whenever you want.
You can pay via:

Direct Debit
Direct Debit is the fastest way to keep track of your payments.

You receive your bill 15 days before the due date, giving you time to make sure that the amount is correct. Payment is automatically taken on the due date.

The real advantage is that you do not pay a security deposit. What is more, your previous supplier will refund your old security deposit if you paid it.

You avoid queues at counters and do not have to remember deadlines.



pagoPA Payment Notice (see pagoPA website for the list of payment channels)

  • online with the IO app or via the website/app of your bank or other pagoPA-enabled channels;

  • locally at one of the physical channels reporting to Enel Energia (Enel Enabled Space);

  • locally at banks, ATMs, post offices, supermarkets and all authorised physical points.

Web and App

From the Enel Energia portal, registering in the Customer Area, using pagoPA, your credit card, BancomatPay, PayPal, MyBank, or from the Enel Energia APP using pagoPA, your credit card, or your PayPal account.

We confirm that when you use one of these channels you will not have to send a receipt! We will automatically register your payment.

For more details, please see the dedicated section of our site on payment methods.

 

What does my energy bill consist of?

  • The price indicated above and referring to the energy component represents about 45% of the total power expenditure (excluding VAT and taxes) for a typical domestic resident customer with:

  • 3 kW installed power

  • annual consumption of 2700 kWh

  • For more details see the percentages on your bill.

The customer is also required to pay a marketing and sales fee (CCV power) of €144/POD/year, excluding VAT and taxes, to be paid on a monthly basis.


The remaining cost components (dispatching, imbalance, market capacity fee, costs for transmission service, and meter operation, as well as system charges) are applied as defined in the Technical and Economic Conditions of the offer (CTE). At the end of the validity period of the aforementioned fees, Enel Energia may communicate the new values of the fees. This communication will be sent in the manner and time schedule provided for in Art. 3.2. of the GTC.

What does the gas bill consist of?

The price indicated refers to the gas raw material component and represents about 67% of total gas expenditure (excluding VAT and taxes) for a typical domestic customer with an annual consumption of 1400 Sm3.

 

For more details see the percentages on your bill.

 

The customer is required to pay a marketing and sales fee (CCV gas) of €144/PDR/year, excluding VAT and taxes, to be paid on a monthly basis. The remaining cost components (dispatching, imbalance, market capacity fee, costs for transmission service, and meter operation, as well as system charges) are applied as defined in the Technical and Economic Conditions of the offer (CTE). At the end of the validity period of the aforementioned fees, Enel Energia may communicate the new values of the fees. This communication will be sent in the manner and time schedule provided for in Art. 3.2. of the GTC.

How is the security deposit calculated?

In the event that, after the activation of the supply with the Enel Vera Dual Web Gas offer, the customer signs a different natural gas supply contract with Enel Energia (excluding Placet offers):

  • the dual discount of 20% on the list price of the energy component will continue to be applied with reference to the Enel Vera Dual Web Luce offer;

  • the bonus relating to the power supply will continue to be paid up to the total amount of €60 and the portion of the dual bonus of €60 accrued on the supply of natural gas will be disbursed until the new offer is signed.

How does withdrawal from Enel Energia work?

You may withdraw from your contract with Enel Energia at any time via your supplier when concluding a new contract.
In addition, you may cancel the supply activation request by registered mail, free of charge, within fourteen days of the conclusion of the contract.
For more information please see the "General Terms and Conditions of Supply".

What is the cooling-off period and how does it work?

You may exercise your right to change your mind, free of charge, within fourteen days of the conclusion of the Contract. This fourteen-day period is extended to thirty days for contracts concluded in the context of unsolicited visits by the Supplier to the customer's home or excursions organised by the Supplier with the purpose or effect of promoting or selling products to customers. The customer may exercise the right to change their mind using only one of the following contact channels:

  • via the website enel.it;

  • by e-mail to allegati.enelenergia@enel.com;

  • by post to Enel Energia S.p.A. P.O. Box 8080 - 85100 PZ

 

In all cases, the appropriate form attached to the contract may be used. Finally, exclusively for the supply of energy and/or gas, the right to change your mind may also be exercised by a simple registered telephone call to the Enel Energia toll-free number 800 900 860 (in the event of a product change, the customer may only exercise the right to change their mind in writing).

What happens if I activate both offers (power and gas) but the gas supply activation fails or I withdraw?

If the customer subscribes to the Enel Fix Web Luce e Gas offer together with the Enel Vera Dual Web Gas offer, and the natural gas supply is not activated, e.g. in the event of the customer exercising the right to change their mind, the list price of the energy component of the power offer shall apply without the application of any discount or bonus.
 

Where, on the other hand, the Customer withdraws from the natural gas supply contract after activation of the supply:

  •  the list price of the energy component of the energy offer will apply without the application of any discount;

  • the portion of the dual bonus accrued up to that time will be recognised, with the loss, for the following period, of the entire dual bonus.

What happens if I activate both offers (power and gas) but, with respect to the gas supply, I change offer while remaining with Enel Energia?

In the event that, after the activation of the supply with the Enel Vera Dual Web Gas offer, the customer signs a different natural gas supply contract with Enel Energia (excluding Placet offers):

  • the dual discount of 20% on the list price of the energy component will continue to be applied with reference to the Enel Vera Dual Web Luce offer;

  • the bonus relating to the power supply will continue to be paid up to the total amount of €60 and the portion of the dual bonus of €60 accrued on the supply of natural gas will be disbursed until the new offer is signed.

What happens if I activate both offers (power and gas) but the power supply activation fails or I withdraw?

If the customer subscribes to the Enel Fix Web Luce e Gas offer together with the Enel Vera Dual Web Luce offer, and the energy supply is not activated, e.g. in the event of the customer exercising the right to change their mind, the list price of the energy component of the power offer shall apply without the application of any discount or bonus.

 

If, on the other hand, the customer terminates the power supply contract after the supply has been activated:

  • the list price of the gas raw material component of the offer will apply without the application of any discount;

  • the portion of the dual bonus accrued up to that time will be applied, with the loss, for the following period, of the entire bonus.

What happens if I activate both offers (power and gas) but, with respect to the power supply, I change offer while remaining with Enel Energia?

In the event that the customer, after the activation of the supply with the Enel Vera Dual Web Gas offer, signs a different natural gas supply contract with Enel Energia (excluding the Placet and Tutela Graduale offers):

  • the dual discount of 35% on the list price of the gas raw material component will continue to be applied with reference to the Enel Vera Dual Web Gas offer;

  • the bonus relating to the natural gas supply will continue to be paid up to the total amount of €40 and the portion of the dual bonus of €40 accrued on the supply of energy will be paid until the new offer is signed.

What happens if I only activate the Enel Vera Dual Web Gas offer and regarding the electricity supply I already have with Enel Energia, I withdraw from that contract?

If the Customer only subscribes to the Enel Fix Web Light e Gas offer and holds an electricity supply contract with Enel Energia (with an offer different from Enel Vera Dual Web Luce), if the Customer withdraws from the aforesaid energy supply contract, the 30% discount on the list price of the gas raw material component will continue to be applied and the share of the single bonus accrued up to that moment will be recognised, with the loss, for the subsequent period, of the entire bonus.

 

What happens if I only activate the Enel Vera Dual Web Gas offer and, with respect to the power supply I already have with Enel Energia, I change the offer while remaining with Enel Energia?

If the customer signs a new energy supply contract with Enel Energia for a different offer from the one they had at the time of signing the Enel Fix Web Luce e Gas, the customer will continue to benefit from the 35% discount on the list price of the gas raw material component and the single bonus, up to the total amount of €40.

When is it possible to join the offer?

You can join Enel Fix Web Luce e Gas if you come from another supplier, if you need to reactivate a deactivated meter or if you want to make a change of supplier. If you are changing supplier you can join the offer, free of charge, by contacting one of our operators via the live chat dedicated to our services.

How to switch from another supplier

If you come from another supplier, then it is very simple to sign up for Enel Fix Web Luce e Gas. All you need to know is:

  • there are no costs for contract activation;

  • no work is required on the installations or the meter;

  • the transfer will take place no later than the first day of the third month following the month in which the contract was concluded.

To apply for Enel Fix Web Luce e Gas all you need is:

  • a bill;

  • your tax ID code.

How does the Bolletta Web service work and how do I pay?

With Enel Fix Web Luce e Gas you help us protect nature by joining the 'Bolletta Web' service and receiving your bill in digital format straight to your inbox. And with direct debit to a bank account you also avoid queues for payment.

How do you want to pay your bill?

You can choose how you pay your bill and change payment method whenever you want.
You can pay via:

Direct Debit
Direct Debit is the fastest way to keep track of your payments.

You receive your bill 15 days before the due date, giving you time to make sure that the amount is correct. Payment is automatically taken on the due date.

The real advantage is that you do not pay a security deposit. What is more, your previous supplier will refund your old security deposit if you paid it.

You avoid queues at counters and do not have to remember deadlines.



pagoPA Payment Notice (see pagoPA website for the list of payment channels)

  • online with the IO app or via the website/app of your bank or other pagoPA-enabled channels;

  • locally at one of the physical channels reporting to Enel Energia (Enel Enabled Space);

  • locally at banks, ATMs, post offices, supermarkets and all authorised physical points.

Web and App

From the Enel Energia portal, registering in the Customer Area, using pagoPA, your credit card, BancomatPay, PayPal, MyBank, or from the Enel Energia APP using pagoPA, your credit card, or your PayPal account.

We confirm that when you use one of these channels you will not have to send a receipt! We will automatically register your payment.

For more details, please see the dedicated section of our site on payment methods.

 

What does my energy bill consist of?

  • The price indicated above and referring to the energy component represents about 45% of the total power expenditure (excluding VAT and taxes) for a typical domestic resident customer with:

  • 3 kW installed power

  • annual consumption of 2700 kWh

  • For more details see the percentages on your bill.

The customer is also required to pay a marketing and sales fee (CCV power) of €144/POD/year, excluding VAT and taxes, to be paid on a monthly basis.


The remaining cost components (dispatching, imbalance, market capacity fee, costs for transmission service, and meter operation, as well as system charges) are applied as defined in the Technical and Economic Conditions of the offer (CTE). At the end of the validity period of the aforementioned fees, Enel Energia may communicate the new values of the fees. This communication will be sent in the manner and time schedule provided for in Art. 3.2. of the GTC.

What does the gas bill consist of?

The price indicated refers to the gas raw material component and represents about 67% of total gas expenditure (excluding VAT and taxes) for a typical domestic customer with an annual consumption of 1400 Sm3.

 

For more details see the percentages on your bill.

 

The customer is required to pay a marketing and sales fee (CCV gas) of €144/PDR/year, excluding VAT and taxes, to be paid on a monthly basis. The remaining cost components (dispatching, imbalance, market capacity fee, costs for transmission service, and meter operation, as well as system charges) are applied as defined in the Technical and Economic Conditions of the offer (CTE). At the end of the validity period of the aforementioned fees, Enel Energia may communicate the new values of the fees. This communication will be sent in the manner and time schedule provided for in Art. 3.2. of the GTC.

How is the security deposit calculated?

In the event that, after the activation of the supply with the Enel Vera Dual Web Gas offer, the customer signs a different natural gas supply contract with Enel Energia (excluding Placet offers):

  • the dual discount of 20% on the list price of the energy component will continue to be applied with reference to the Enel Vera Dual Web Luce offer;

  • the bonus relating to the power supply will continue to be paid up to the total amount of €40 and the portion of the dual bonus of €40 accrued on the supply of natural gas will be disbursed until the new offer is signed.

How does withdrawal from Enel Energia work?

You may withdraw from your contract with Enel Energia at any time via your supplier when concluding a new contract.
In addition, you may cancel the supply activation request by registered mail, free of charge, within fourteen days of the conclusion of the contract.
For more information please see the "General Terms and Conditions of Supply".

 

What is the cooling-off period and how does it work?

You may exercise your right to change your mind, free of charge, within fourteen days of the conclusion of the Contract. This fourteen-day period is extended to thirty days for contracts concluded in the context of unsolicited visits by the Supplier to the customer's home or excursions organised by the Supplier with the purpose or effect of promoting or selling products to customers. The customer may exercise the right to change their mind using only one of the following contact channels:

  • via the website enel.it;

  • by e-mail to allegati.enelenergia@enel.com;

  • by post to Enel Energia S.p.A. P.O. Box 8080 - 85100 PZ

 

In all cases, the appropriate form attached to the contract may be used. Finally, exclusively for the supply of energy and/or gas, the right to change your mind may also be exercised by a simple registered telephone call to the Enel Energia toll-free number 800 900 860 (in the event of a product change, the customer may only exercise the right to change their mind in writing).

Documents

Power contract documents

Mix of primary energy sources used for power generation

PDF 47.2 KB Download
Technical and Economic Conditions

PDF 79.7 KB Download
Summary Info Sheet

PDF 318.2 KB Download
Gas contract documents

Technical and Economic Conditions

PDF 71.5 KB Download
Summary Info Sheet

PDF 1334.8 KB Download
General Documents

Guide to completing the form of legal possession/ownership of the property

PDF 445 KB Download
Certification of residence

PDF 172.6 KB Download
General Terms and Conditions

PDF 478.5 KB Download
Application form

PDF 3211.8 KB Download
Declaration of Land Register Data

PDF 254.1 KB Download
Privacy policy

PDF 332.1 KB Download
Right to Change Your Mind Form

PDF 129.6 KB Download
Direct Debit Form

PDF 177.4 KB Download