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Commercial Customer Service Number 140
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140: the new customer service number available every day

From 1 December, Enel’s customer service number becomes 140: free of charge, fast, and easy to remember.

If you are an Enel Energia customer and have always relied on the number 800.900.860 to speak with one of our advisors, it is time to update your contacts. As part of a process of radical simplification and improvement of customer service, we have decided to replace the traditional toll-free number with a much shorter and easier-to-remember sequence.

 

From 1 December 2025, the new phone number for all your commercial contact needs with Enel will be 140. Calls will be free of charge from both landline and mobile networks, ensuring accessibility of the service to all consumers at no cost.

The transition, scheduled for 1 December 2025, will take place gradually and without any service interruptions. We invite you to save the new number 140 now. To facilitate the transition, the old number will remain active throughout 2026; however, 140 will be operational immediately and will represent the primary channel for your assistance.

140 is undeniably easier to remember and takes only a fraction of the time to dial. This strategic choice is not just a matter of restyling, but a concrete step toward improving your user experience.

  • Ease of memorization: Three digits are easily stored in both short- and long-term memory, reducing the need to constantly check bills or the website;

  • Speed on the go: For those calling from mobile devices or in situations where accessing contacts is inconvenient, the speed of dialing 140 is a significant advantage;

In essence, we are investing in a leaner, more modern, and more effective contact channel, ensuring that access to assistance is as direct and frictionless as possible.

Comprehensive commercial customer support

The transition to 140 represents a change in form, but not in substance. The entire range of specialist customer support services you were used to has been fully maintained on the new channel. There has been no reduction or change in the quality or type of support offered.

What is the 140 number for?

140 is your virtual telephone service desk, operating with the same service hours as before, ensuring continuity and reliability.

The main free services available by calling the single number 140 from Italy (from a landline or mobile phone) or the dedicated number +39 06 6451 1012 from abroad are available every day, from Monday to Sunday, from 7:00 a.m. to 10:00 p.m. (excluding national holidays). These services include:

 

Contractual and Commercial Management
Administration and Accounting
Technical Operations and Consumption
Complaints and General Information
  • Information and support for procedures to activate new supplies

  • Requests for change of contract holder (transfer of contract)

  • Reconnection procedures (reactivation of a deactivated meter)

  • Changes and modifications to active Power and Gas tariff offers

  • Requests and clarifications regarding issued bills, due dates, and payments.

  • Management of installment plans and settlement of any outstanding arrears.

  • Detailed information on consumption and time bands.

  • Communication and recording of meter self-readings.

  • Information on the status of electronic meters.

  • Opening and management of complaints and service disruption reports.

  • Information on physical service desks and dedicated support channels.

Quali alternative ci sono?

140 is the preferred channel for direct commercial customer support, but this does not mean that other contact channels are being discontinued. However, for those who prefer self-service or written communication, the following tools remain active and enhanced:

  • Web Customer Area and App: The official portal and app allow you to independently manage contracts, bills, payments, and self-readings 24/7.

  • Chat and Written Support: The live chat on the Enel portal allows you to interact in real time with an operator or a chatbot for quick solutions.

  • Social Media: Our official social media channels represent a point of contact for general information and quick assistance.

  • Enel Spaces: For those who prefer in-person interaction, you can find the Enel Space closest to you and book an appointment right away.

  • Contact from Abroad: For customers outside Italy, the reference number remains +39 06 6451 1012 (paid call, the cost depends on the operator).

This multi-channel approach ensures that you can choose the most convenient option for your specific needs, with 140 as the central hub for comprehensive phone-based support.

Frequently asked questions

Is 140 really free of charge?

Yes. We confirm that 140 will be completely free of charge from both landline and mobile phones, with the same operating hours as the previous number.

Does 140 replace the number for faults or emergency services?

Absolutely not. 140 is dedicated exclusively to our commercial customer support (contract management, bills, and payments). To report faults on the electricity or gas network, you must contact the relevant Local Distributor, whose number is not affected by this change and is always indicated on the first page of the bill.

What will happen if I call 800.900.860 after 1 December 2025?

The transition, scheduled for 1 December 2025, will take place gradually and without any service interruptions. To facilitate the transition, the old number will remain active throughout 2026; however, 140 will be operational immediately and will represent the primary channel for your assistance.

I am abroad, can I call 140?

No. 140 is a number reserved for national calls. If you are outside Italy, you will need to use the dedicated international number: +39 06 6451 1012.

What are the operating hours of 140?

Telephone support via 140 will be available every day from 7:00 a.m. to 10:00 p.m., with the only exception of national holidays, ensuring very broad coverage.