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Enel Energia PLACET Fissa Luce Consumer

Price structure and contractual conditions defined by ARERA

Payment: Direct Debit / Payment Advice

Bill sending: Online/Paper

Monthly billing

Bands F2-F3*

0,204 €/kWh

Band F1*

0,234 €/kWh

PFix

144 €/POD/Anno

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*The price refers to the energy component only and is fixed for the first 12 months of supply (excluding VAT and taxes). This price includes network losses, applied as defined, published, and updated by ARERA. You will also need to pay the Pfix component which, for the first 12 months of supply, will be €144/POD/year (excluding VAT and taxes), to be paid monthly.

For information on all cost items, please consult the technical and economic conditions of the offer.

Enel Energia PLACET Fissa Luce Consumer

Price structure and contractual conditions defined by ARERA

Who is the Enel Energia PLACET Fissa Luce Consumer offer for?

For those switching from another supplier

For those who are already Enel Energia customers and want to change their offer

For those who need to activate a new meter

For those who want to change the name on a supply contract (transfer of ownership)

Advantages and features

Price structure and contractual conditions defined by ARERA

Your choice: Bolletta Web or paper bill

Monthly billing

The Enel Energia PLACET Fissa Luce Consumer offer is an electricity offer with a price structure and contractual conditions defined by the Regulatory Authority for Energy, Networks and Environment (hereinafter ARERA) and introduced by it with resolution 555/2017/R/com and subsequent amendments. In compliance with the price structure established by the Authority, the fees are determined by the Supplier.

All domestic customers holding electricity supply points intended for their own domestic use can subscribe to the Enel Energia PLACET Fissa Luce Consumer offer. Excluded from the offer are: multisite customers, if at least one supply point does not fall within the above-mentioned cases; customers holding supplies intended for public administrations.

You can subscribe to the Enel Energia PLACET Fissa Luce Consumer offer by the date indicated in the Technical-Economic Conditions ("CTE"), through the following channels: for contracts concluded by phone, the subscription takes place with the Customer’s consent and the recording of the call; for contracts concluded via the web, the subscription takes place directly on the website by clicking the appropriate navigation fields; for contracts concluded through physical sales channels (Spazio Enel, Agencies, Smart Agents), both inside and outside commercial premises, the subscription takes place by signing the appropriate Subscription Form.

The electricity supply contract for the Enel Energia PLACET Fissa Luce Consumer offer is open-ended, and the economic conditions are valid for 12 months from the activation of the supply. The customer always retains the right to withdraw at any time, in compliance with current regulations. Before the expiration of the economic conditions, with at least three months’ notice and a specific communication, Enel Energia will inform the customer of the new economic terms that will apply for the following 12 months, without prejudice to the customer’s right to withdraw from the contract. The proposed price, for the renewal of the same type of offer, will correspond to the price set for the Enel Energia PLACET Fissa Luce Consumer offer, as marketed by the supplier at the time the renewal is communicated. In the absence of withdrawal by the Customer, the new economic conditions will be considered accepted. The economic conditions of the offer are valid until 28/01/2026.

Offer code:
000142ESFFP01XXResECAn0000104576

Details

You can subscribe to the Enel Energia PLACET Fissa Luce Consumer offer from Enel Energia according to the provisions set out in the General Supply Conditions ("CGF") and the Technical-Economic Conditions ("CTE") available in the DOCUMENTS section.

The contract can be concluded via the website www.enel.it, by phone by calling the toll-free number 800900860 from Italy or +39 0664511012 from abroad (charges apply according to your telephone operator’s rates), and through physical sales channels (Spazio Enel, Spazio Enel Partner, Agencies, Smart Agents).

The effectiveness of the Contract is subject to a verification by Enel Energia, based on the parameters indicated in the CGF, to be carried out during the contracting phase and in any case within 60 days from the contract conclusion date.

The price structure of PLACET offers, defined by ARERA, consists of a fixed component (Pfix), expressed in Euro/POD/year, and an energy component (Pvol), expressed in Euro/kWh (thus proportional to the volumes consumed), which is at a fixed price.

Specifically, the Pfix will be €144/POD/year (excluding VAT and taxes), to be paid monthly.

The price of the energy component (Pvol) represents approximately 59% of the total electricity expense (excluding VAT and taxes) for a typical domestic resident customer with:

3 kW of committed power
annual consumption of 2700 kWh

For more details, consult the expense breakdown on the bill.

The Enel Energia Placet Fissa Luce Consumer offer concerns only the electricity supply and does not include additional services.

Subscribing to the offer is simple, you just need to have on hand:

your Tax Code;
the POD code (for electricity supply) or the PDR code (for natural gas supply). Alternatively, you can enter the 9-digit Customer Code found on the meter display or on the bills of the previous account holder;
the meter reading.

You will receive the contract kit via the channel you selected (by email or by post).
In case of a first activation or a reactivation, to complete the process you will need to send us:

the attached forms, correctly filled out;
a copy of a valid identity document.

You can monitor the progress of your request directly from your Reserved Area, by accessing “Your requests.”
If you need help, you can chat with one of our operators and get all the guidance you need.

The Enel Energia PLACET Fissa Luce Consumer offer includes electronic invoicing. By activating the BollettaWeb service, the electronic invoice will be sent directly to the email address provided. However, it is also possible to receive the bill in paper format by regular mail at no additional cost by making an explicit request.

The invoice will be sent with the frequency indicated in the CGF, according to the type of supply.

If the invoice is received in electronic format and payment is made via automatic debit (“SDD Procedure”), a discount will be applied as defined in the CGF.

You can choose how you pay your bill and change payment method whenever you want.
Payments can be made via:

Direct Debit
Direct Debit is the fastest way to keep track of your payments.

You receive your bill 15 days before the due date, giving you time to make sure that the amount is correct. Payment is automatically taken on the due date.

The real advantage is that you do not pay a security deposit. What is more, your previous supplier will refund your old security deposit if you paid one.

You avoid queues at counters and do not have to remember deadlines.

pagoPA Payment Notice (see pagoPA website for the list of payment channels)

online with the IO app or via the website/app of your bank or other pagoPA-enabled channels;
locally at one of the physical channels reporting to Enel Energia (enabled Enel Space);
locally at banks, ATMs, post offices, supermarkets and all authorised physical points.

Web and App

From the Enel Energia portal, registering in the Customer Area, using pagoPA, your credit card, BancomatPay, PayPal, MyBank, or from the Enel Energia APP using pagoPA, your credit card, or your PayPal account.

We can confirm that when you use one of these channels you will not have to send a receipt! We will automatically register your payment.

For more details, please see the dedicated section of our site on payment methods.

The security deposit, which will be refunded in your final adjustment bill, is calculated based on the capacity of your meter. Specifically, a unit amount of €5.16/kW will be applied.

If you want more information, check the PDF on the amounts charged as a security deposit.

If you terminate the contract, the deposit refund will include the legal interest rate.

You can withdraw from your contract with Enel Energia at any time and without any charge by choosing a new Supplier, who will complete the withdrawal process on your behalf and in your name, in accordance with the procedures laid down by the regulations in force. For further information, please consult the PDF of the "General Terms and Conditions of Supply".

Suppliers must comply with specific quality standards towards their Customers; otherwise, they are required to pay compensation amounts, as established in Annex A to ARERA Resolution no. 413/2016/R/com (hereinafter "TIQV"). You can find more details by consulting the Information Notice included in the contractual kit.

In addition, all sales companies follow specific rules of conduct in compliance with the provisions of the Commercial Code of Conduct (Resolution 104/2010 and subsequent amendments). For more information on the Commercial Code of Conduct, and more generally on Customer rights, you can visit the website www.arera.it or call the toll-free number 800 166 654.

To resolve any disputes with the Supplier related to the Supply Contract, the Customer may initiate the following out-of-court dispute resolution procedures:

The conciliation procedure of the Energy Customer Conciliation Service, managed by Acquirente Unico on behalf of the Authority. Access methods, terms, and the functioning of the procedure can be found on the website https://www.arera.it/it/consumatori/conciliazione.htm. This procedure is free of charge;
The Joint Negotiation procedure established between the Supplier and the Consumer Associations of the National Council of Consumers and Users that have joined it. Access methods, terms, and the functioning of the procedure can be found on the website https://www.pariteticaenel-associazioni.it. This procedure is free of charge;
The civil Mediation procedure at Mediation Bodies registered in the ADR Body list of the Authority and at the Chambers of Commerce that have joined the Convention signed by the Authority with Unioncamere. The list of Mediation Bodies registered in the ADR list of the Authority and the Chambers of Commerce that have joined the Convention, where an attempt at conciliation can be carried out, is also available on the website http://www.autorita.energia.it/it/consumatori/conciliazione.htm.

These procedures can be initiated only after submitting a complaint to the Supplier, either following the Supplier's lack of response or if the Customer does not consider the response received to be satisfactory.
All information regarding out-of-court dispute resolution procedures is also available on the website www.enel.it/it.

For full access to all contractual documentation, please refer to the DOCUMENTS section.
For information, you can also contact Enel Energia’s toll-free number 800900860 from Italy or +39 0664511012 from abroad (charges apply according to your telephone operator's rates).
Our customer service is available from 7:00 AM to 10:00 PM every day from Monday to Sunday (excluding national holidays).

You can exercise your right to change your mind, prior to contract activation without giving reasons and without any additional charges, up to fourteen days after conclusion of the contract. This period is extended to thirty days for contracts concluded through agents or agencies.

To request the application of the right to change your mind, send the relevant form, which you will find attached to the contract, to one of our contact channels. For energy and/or gas supply only, you can do this through a simple recorded telephone call to our toll-free number 800 900 860.

If, when signing the contract, you choose early activation of the supply, the activation time may be reduced and it will no longer be possible to exercise the right to change your mind once the relevant supply has commenced or once the new conditions of the new contract have been applied (in the case of a product change with Enel Energia).

Important: In the event of a product change, the right to change your mind can only be applied in writing.

Specifically, the Pfix will be €144/POD/year (excluding VAT and taxes), to be paid monthly.

The price of the energy component (Pvol) represents approximately 52% of the total electricity expense (excluding VAT and taxes) for a typical domestic resident customer with:

3 kW of committed power
annual consumption of 2700 kWh

For more details, consult the expense breakdown on the bill.

The Enel Energia Placet Fissa Luce Consumer offer concerns only the electricity supply and does not include additional services.

Subscribing to the offer is simple, you just need to have on hand:

your Tax Code;
the POD code (for electricity supply) or the PDR code (for natural gas supply). Alternatively, you can enter the 9-digit Customer Code found on the meter display or on the bills of the previous account holder;
the meter reading.

You will receive the contract kit via the channel you selected (by email or by post).
In case of a first activation or a reactivation, to complete the process you will need to send us:

the attached forms, correctly filled out;
a copy of a valid identity document.