Contact us

Enel Energy is always in touch with you, whether you are already a customer or want to become one

Enter the Enel Energia world and receive all the information you need

  • call us on our toll-free number +39 800 900 860. Our customer service is available from 7:00am to 10:00pm every day from Monday to Sunday (excluding national holidays). The number is free, even from mobile phones.
  • Go to the Enel Point closest to you. Click here to see our locations.

Contact us via mail. If you are an Enel Energia customer you can write to us using the form.

To contact us for assistance and reports on Twitter
click here, Enel Energia Customer Service is available from Monday to Sunday (9am to 9pm).

Also discover @EnelEnergiaBot, the new simple and fast way to autonomously:
 

  • Take meter readings
  • Check your bill payment status
  • Check contract activation status
  • Search for the Enel Point closest to you
  • Register for BollettaWeb
  • Update your contact details
     

To use the service, just download Telegram to your smartphone and register with the chatbot @EnelEnergiaBot.

Use the uploader to send us a form or a document.
Upload the document click here.

Go to the Enel Point closest to you. Click here to see our locations.

Contact us by phone:

  • Call our Customer Service to the toll-free number +39 800 900 860. The number is free, even from mobile phones.
  • Call us Meter readings: 800.900.837

    Contact us by fax, click here.