Forms

All the documents you will need

How can you return compiled forms?

After you have chosen and downloaded the form you need, use one of the following channels to send us the compiled forms:
 

All the claim forms for the supply of electricity   

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All the claim forms for the supply of gas

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How is the declaration compiled?

Do you have to compile the «Declaration on urban regularity» or the «Declaration of legitimate property possession/ownership»?
If you have any doubts about compiling these documents before sending them, consult the new Compilation Guide for the Declaration on urban regularity and legitimate property possession/ownership.
You will also find a facsimile of the legitimate property possession form.

Click here for all the information on the new DL CASA.

If you need to send us a complaint, download the appropriate form to be sure of providing us with all the necessary data for quickly fulfilling your request. 

DOWNLOAD Pdf size 0.21 mb
DOWNLOAD Pdf size 0.21 mb



Use one of the following channels to send us the compiled form.

Via Web: For the fastest and easiest way to send your forms that allows us to immediately receive your request, click here.

Via mail, by writing to:
 

  • Enel Energia S.p.A PO Box 8080 – 85100 - Potenza (Luce)
  • Enel Energia S.p.A PO Box 1000 - 85100 - Potenza (Gas)
     

If you do not use our form, your communication must contain the following mandatory data:
 

  1. Your first name and surname
  2. The address of the supply
  3. A correspondence address (if different from the supply address) or email address where you would like to receive our reply
  4. The type of service (electric, gas, both)
  5. The alphanumeric code that identifies the electricity withdrawal point (POD) or natural gas return point (PDR), or your Customer Number
  6. A brief description of the complaint
  7. If the complaint concerns billing amounts and/or adjustments, it must also include a self-reading of the meter and the date of the same.

Before sending a complaint, chat live with one of our immediately available consultants, call the free toll-free number +39 800 900 860 or go to the Punto Enel nearest you.

How can you return compiled forms?

After you have chosen and downloaded the form you need, use one of the following channels to send us the compiled forms:

  • Via Web: click here to send us your documents quickly and easily;
  • Via email: allegati.enelenergia@enel.com;
  • At a Punto Enel or Punto Enel Partner: click here to find the Punto Enel nearest you;
  • Via fax: click here for the complete list of Enel Energia fax numbers