How to make a first activation

Below, we provide all the information needed to activate an electricity and/or gas supply.

How to make a new connection

If the meter is not present and the system is not set up for the supply you want to activate, it is necessary to request the connection (connection of the supply to the local distribution network).;

If the meter is already installed but it has never been activated, you need to request "the first activation"; of the supply.

You can activate the power supply directly online. The activation of a gas meter that has never supplied gas can be done through one of our contact channels.

What data is needed to activate a supply

For both supplies you will need to have:

• name and surname or name, and tax code or VAT number of the holder of the supply;
• the POD code (for power supply) or the PDR code (for gas supply); You can find the POD and PDR numbers among the data on the meter if it is electronic and located at the activation site;
• telephone number and e-mail address, if any.

What are the documents to be returned to activate a supply

Following your request you will receive the contract which you will have to return to us completed as follows:

• the form certifying ownership or regular possession of the property for which the supply of power or gas is requested (residential title). To find out more and to download the form to fill out, go to the page dedicated to property ownership.
• form 326 in PDF format certifying the urban planning regularity of the property (application 326)

In the case of supplies other than domestic use you will also receive the contract acceptance form.

Don't forget to always send a copy of a valid identification document and to provide your contact details (telephone numbers/email addresses).

Failure or partial return of the required documentation will not allow completion of the activation request.

To send us the complete forms, use one of the following channels:

• via web: through the document upload service*;
• by email: allegati.enelenergia@enel.com*;
• to one of our contact channels.

*Documents must be less than 10 MB in size, and one of the following formats: PDF, JPG, JPEG.

You will need to request a takeover if the supply has been interrupted, or a transfer of ownership if the supply is still active.

Discover all the power offers dedicated to the first activation!