Delivery time and installation of products in stock

Your chosen product will be delivered to the address provided at the time of purchase, no later than 30 days after purchase in the case of products without installation. In the event of a delay in delivery, Enel Energia will send you notification, possibly indicating the new delivery date.
If the contract also provides for the installation of the product by Enel Energia, this will commence within 90 days for Products from the HVAC category (Conditioner, Boiler, Water Heater), and within 180 days for Products from the Green Products category (Photovoltaic, Storage, Inverter). The timelines stated run from the completion of the last of the following activities, indicated in chronological order:

• successful technical feasibility check;
• payment by the Customer;
• provision by the Customer to Enel Energia of the documentation necessary to prepare the project, to certify the ownership of the property and its regularity from an administrative point of view, as well as any other necessary authorisation, as better specified in the Contract;
• completion of the authorisation procedures required for the installation of the Product.

In the event of a delay in the installation of the Product, Enel Energia will notify you, possibly indicating a new installation date.
In the case of offers concerning a service, this may only be requested after successful payment, which will determine the "Service Activation Date".