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Variable price offer
Power

Enel Flex Luce

The flexible offer that adapts to market changes with 100% Green energy

Energy component: PUN Index GME + ɑ

Payment: Direct Debit / Payment Advice

Bill sending: Online/Paper

Monthly billing

Compatible with ebitts

Time-of-Use Offer

Consumption contribution (ɑ) F1*

0,022 €/kWh

Consumption contribution (α) F2*

0,022 €/kWh

Consumption contribution (α) F3*

0,022 €/kWh

Electricity Marketing and Sales Fee**

12 €/POD/Mese

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Energy component composed of: PUN Index GME (wholesale price of the energy component) + consumption contribution (α) differentiated by time bands (F1, F2, F3), excluding VAT and taxes.

Time Bands:

 

F1: From 8:00 AM to 7:00 PM, Monday to Friday, excluding national holidays

 

 

F2: From 7:00 AM to 8:00 AM and from 7:00 PM to 11:00 PM, Monday to Friday; Saturday from 7:00 AM to 11:00 PM, excluding national holidays

 

 

F3: From 11:00 PM to 7:00 AM, Monday to Saturday; all day Sunday and national holidays

 

For more information on the PUN Index GME and the consumption time bands, consult the dedicated page on the PUN Index GME.

*Consumption contribution (α), including network losses, excluding VAT and taxes, fixed for the first 12 months of supply, to be added to the wholesale price of the energy component (PUN Index GME) differentiated by the above time bands. The PUN Index GME, excluding VAT and taxes, will be increased by network losses. Network losses are applied as defined, published, and updated by ARERA.

**The price refers to the retail sales cost (CCV Luce) which, for the first 12 months of supply, will be €144/POD/year (excluding VAT and taxes), to be paid monthly.

For information on all cost items, please consult the technical and economic conditions of the offer.

Offerta luce Enel Flex Luce

Enel Flex Luce

The flexible offer that adapts to market changes with 100% Green energy

Who is the Enel Flex Luce offer for?

You, if you are a new Enel Energia customer in the free market
You, if you are switching from another supplier or need to activate a new supply, request a reactivation, or transfer ownership with a supplier change
You, if you love dynamism and know how to take advantage of market fluctuations

Advantages and features

Your choice: Bolletta Web or paper bill
Energy component at cost price (PUN Index GME) differentiated by time bands plus a small consumption contribution
Consumption contribution fixed for the first 12 months
The transfer of ownership is free if you change both the contract holder and the supplier.
Compatible with the ebitts platform (for more details see the FAQ at the bottom of the page)
Monthly billing
Why does it pay off?

With Enel Flex Luce, you pay the energy component at cost price (PUN Index GME), differentiated by time bands, applied as a monthly average and defined monthly, with the addition of a small consumption contribution (α) fixed for the first 12 months from the activation date of the supply.
You can check the Single National Price (PUN Index GME) on the website of the Energy Markets Operator.

 

Verifica il Prezzo Unico Nazionale
Three-time band offer

Enel Flex Luce is the solution with an energy component price differentiated across three time bands:

 

 

 

F1: Monday to Friday from 8:00 AM to 7:00 PM;

F2: Monday to Friday from 7:00 AM to 8:00 AM and from 7:00 PM to 11:00 PM; Saturday from 7:00 AM to 11:00 PM;

F3: Monday to Saturday from 11:00 PM to 7:00 AM; all day Sunday and holidays.

Clear contract

We may inform you in writing of new economic conditions that will apply to you with at least three months' notice. If you do not wish to accept these new economic conditions, you may withdraw from the contract by using a new supplier. The economic conditions of the offer are valid for new contracts until 28/01/2026.
 

Offer code: 
000142ESVFL01XXResECAn0000104569

Contractual documents

Services

Details

What is PUN Index GME and where do I find it?

The PUN, or Single National Price, is the reference price of electricity recorded on the Italian electricity market. Starting from January 1, 2025, the PUN has been replaced by the PUN Index GME, which is the weighted average of electricity prices across different zones in Italy, taking into account the quantities of energy sold and the time-of-use bands.

For more information, consult the dedicated page on the PUN.

When is it possible to join the offer?

You can subscribe to Enel Luce Flex if you want to switch to Enel Energia from another electricity supplier or if you want to request a transfer of ownership with a supplier change. In the case of a transfer of ownership with a supplier change, you can subscribe to the offer free of charge by contacting one of our operators via the live chat dedicated to our services.

How to switch from another supplier

If you are switching from another supplier, the process to join Enel Luce Flex is very simple. Here’s what you need to know:

  • there are no activation costs for the offer;

  • no work is required on your systems or meter;

  • the switch will take place no later than the first day of the third month following the conclusion of the contract.

To request Enel Luce Flex, you only need:

  • a bill;

  • your tax code.

Bolletta Web or paper bill?

You decide how to receive your bill. You have two options: online bill or paper bill.

 

With Bolletta Web, you receive your bills in digital format directly in your email inbox. This way, you contribute to the environment by reducing paper usage.

 

For the methods of issuing the invoice valid for tax purposes, the frequency of issuing the summary bill, and the related delivery methods, please refer to Article 9 of the CGF.

How do you want to pay your bill?

You can choose how you pay your bill and change payment method whenever you want.
You can pay via:

Direct Debit
Direct Debit is the fastest way to keep track of your payments.

You receive your bill 15 days before the due date, giving you time to make sure that the amount is correct. Payment is automatically taken on the due date.

The real advantage is that you do not pay a security deposit. What is more, your previous supplier will refund your old security deposit if you paid it.

You avoid queues at counters and do not have to remember deadlines.



pagoPA Payment Notice (see pagoPA website for the list of payment channels)

  • online with the IO app or via the website/app of your bank or other pagoPA-enabled channels;

  • locally at one of the physical channels reporting to Enel Energia (Enel Enabled Space);

  • locally at banks, ATMs, post offices, supermarkets and all authorised physical points.

Web and App

From the Enel Energia portal, registering in the Customer Area, using pagoPA, your credit card, BancomatPay, PayPal, MyBank, or from the Enel Energia APP using pagoPA, your credit card, or your PayPal account.

We confirm that when you use one of these channels you will not have to send a receipt! We will automatically register your payment.

For more details, please see the dedicated section of our site on payment methods.

 

What does my energy bill consist of?

The offer includes a price composed of:

Energy component (PUN Index GME + α):

  • The PUN Index GME corresponds to the Single National Price differentiated by the following time bands, defined monthly as the arithmetic monthly averages of the PUN Index GME values, expressed in Euro/kWh, as determined by the Energy Markets Operator (GME) and published on the GME website. This price will be increased by network losses applied as defined, published, and updated by ARERA.

Energy component price differentiated by time bands:

  • F1: 8:00 AM – 7:00 PM, Monday to Friday, excluding national holidays

  • F2: 7:00 AM – 8:00 AM and 7:00 PM – 11:00 PM, Monday to Friday; Saturday 7:00 AM – 11:00 PM, excluding national holidays

  • F3: 11:00 PM – 7:00 AM, Monday to Saturday; all day Sunday and national holidays

For more information about the measurement handling methods at withdrawal points, please refer to the Technical and Economic Conditions.

  • Consumption contribution (α), excluding VAT and taxes and including network losses, fixed for the first 12 months, added to the energy component price (equal to the PUN Index GME) as described above. It represents costs for the raw material not covered by the PUN Index GME. Network losses will be applied as defined, published, and updated by ARERA.

  • Retail sales cost (also called CCV Luce): €144/POD/year, excluding VAT and taxes, to be paid monthly. This fee is fixed for 12 months starting from the supply activation date.

The energy component price (PUN Index GME + α), excluding VAT and taxes, represents about 42% of the total electricity expense (excluding VAT and taxes) for a typical domestic resident customer with:

  • 3 kW of committed power

  • Annual consumption of 2000 kWh

The remaining cost components—dispatching fee, fee to cover the net cost of capacity procurement, an imbalance component equal to 2% of the Single National Price (PUN Index GME), dispatching component (DISP BT), costs for transport and meter management services, system charges—are applied as defined, published, and periodically updated by ARERA and as specified in the Technical and Economic Conditions of the offer (CTE). Upon expiration of the validity period of these fees, Enel Energia may communicate new values. This communication will be sent according to the procedures and timing established in Article 7.2 of the CGF.

For more details, consult the expense breakdown on your bill.

How is the security deposit calculated?

The security deposit, which will be refunded in your final adjustment bill, is calculated based on the capacity of your meter. Specifically, a unit amount of €5.16/kW will be applied.

If you want more information, check the PDF on the amounts charged as a security deposit.

If you terminate the contract, the deposit refund will include the legal interest rate.

How does withdrawal from Enel Energia work?

You may withdraw from your contract with Enel Energia at any time via your supplier when concluding a new contract.
In addition, you may cancel the supply activation request by registered mail, free of charge, within fourteen days of the conclusion of the contract. For more information please see the "General Terms and Conditions of Supply".

What is the cooling-off period and how does it work?

You can exercise your right to change your mind, prior to contract activation without giving reasons and without any additional charges, up to fourteen days after conclusion of the contract. This period is extended to thirty days for contracts concluded through agents or agencies.

To request the application of the right to change your mind, send the relevant form, which you will find attached to the contract, to one of our contact channels. For energy and/or gas supply only, you can do this through a simple recorded telephone call to our toll-free number 800 900 860.

 

If, when signing the contract, you choose early activation of the supply, the activation time may be reduced and it will no longer be possible to exercise the right to change your mind once the relevant supply has commenced or once the new conditions of the new contract have been applied (in the case of a product change with Enel Energia).


Important: In the event of a product change, the right to change your mind can only be applied in writing.

What is ebitts?

ebitts is an innovative digital platform created by Enel that combines renewable energy and Blockchain technology. On ebitts you can buy the Token Box, offered on the market by Conio. This product allows anyone who wants to install a renewable system, but cannot do so, to access the self-production of renewable energy. By purchasing the Token Box, users can take advantage of the energy production from renewable systems located in Italy, obtaining the potential benefits directly in their bill.

What is PUN Index GME and where do I find it?

The PUN, or Single National Price, is the reference price of electricity recorded on the Italian electricity market. Starting from January 1, 2025, the PUN has been replaced by the PUN Index GME, which is the weighted average of electricity prices across different zones in Italy, taking into account the quantities of energy sold and the time-of-use bands.

For more information, consult the dedicated page on the PUN.

When is it possible to join the offer?

You can subscribe to Enel Luce Flex if you want to switch to Enel Energia from another electricity supplier or if you want to request a transfer of ownership with a supplier change. In the case of a transfer of ownership with a supplier change, you can subscribe to the offer free of charge by contacting one of our operators via the live chat dedicated to our services.

How to switch from another supplier

If you are switching from another supplier, the process to join Enel Luce Flex is very simple. Here’s what you need to know:

  • there are no activation costs for the offer;

  • no work is required on your systems or meter;

  • the switch will take place no later than the first day of the third month following the conclusion of the contract.

To request Enel Luce Flex, you only need:

  • a bill;

  • your tax code.

Bolletta Web or paper bill?

You decide how to receive your bill. You have two options: online bill or paper bill.

 

With Bolletta Web, you receive your bills in digital format directly in your email inbox. This way, you contribute to the environment by reducing paper usage.

 

For the methods of issuing the invoice valid for tax purposes, the frequency of issuing the summary bill, and the related delivery methods, please refer to Article 9 of the CGF.

How do you want to pay your bill?

You can choose how you pay your bill and change payment method whenever you want.
You can pay via:

Direct Debit
Direct Debit is the fastest way to keep track of your payments.

You receive your bill 15 days before the due date, giving you time to make sure that the amount is correct. Payment is automatically taken on the due date.

The real advantage is that you do not pay a security deposit. What is more, your previous supplier will refund your old security deposit if you paid it.

You avoid queues at counters and do not have to remember deadlines.



pagoPA Payment Notice (see pagoPA website for the list of payment channels)

  • online with the IO app or via the website/app of your bank or other pagoPA-enabled channels;

  • locally at one of the physical channels reporting to Enel Energia (Enel Enabled Space);

  • locally at banks, ATMs, post offices, supermarkets and all authorised physical points.

Web and App

From the Enel Energia portal, registering in the Customer Area, using pagoPA, your credit card, BancomatPay, PayPal, MyBank, or from the Enel Energia APP using pagoPA, your credit card, or your PayPal account.

We confirm that when you use one of these channels you will not have to send a receipt! We will automatically register your payment.

For more details, please see the dedicated section of our site on payment methods.

 

What does my energy bill consist of?

The offer includes a price composed of:

Energy component (PUN Index GME + α):

  • The PUN Index GME corresponds to the Single National Price differentiated by the following time bands, defined monthly as the arithmetic monthly averages of the PUN Index GME values, expressed in Euro/kWh, as determined by the Energy Markets Operator (GME) and published on the GME website. This price will be increased by network losses applied as defined, published, and updated by ARERA.

Energy component price differentiated by time bands:

  • F1: 8:00 AM – 7:00 PM, Monday to Friday, excluding national holidays

  • F2: 7:00 AM – 8:00 AM and 7:00 PM – 11:00 PM, Monday to Friday; Saturday 7:00 AM – 11:00 PM, excluding national holidays

  • F3: 11:00 PM – 7:00 AM, Monday to Saturday; all day Sunday and national holidays

For more information about the measurement handling methods at withdrawal points, please refer to the Technical and Economic Conditions.

  • Consumption contribution (α), excluding VAT and taxes and including network losses, fixed for the first 12 months, added to the energy component price (equal to the PUN Index GME) as described above. It represents costs for the raw material not covered by the PUN Index GME. Network losses will be applied as defined, published, and updated by ARERA.

  • Retail sales cost (also called CCV Luce): €144/POD/year, excluding VAT and taxes, to be paid monthly. This fee is fixed for 12 months starting from the supply activation date.

The energy component price (PUN Index GME + α), excluding VAT and taxes, represents about 42% of the total electricity expense (excluding VAT and taxes) for a typical domestic resident customer with:

  • 3 kW of committed power

  • Annual consumption of 2000 kWh

The remaining cost components—dispatching fee, fee to cover the net cost of capacity procurement, an imbalance component equal to 2% of the Single National Price (PUN Index GME), dispatching component (DISP BT), costs for transport and meter management services, system charges—are applied as defined, published, and periodically updated by ARERA and as specified in the Technical and Economic Conditions of the offer (CTE). Upon expiration of the validity period of these fees, Enel Energia may communicate new values. This communication will be sent according to the procedures and timing established in Article 7.2 of the CGF.

For more details, consult the expense breakdown on your bill.

How is the security deposit calculated?

The security deposit, which will be refunded in your final adjustment bill, is calculated based on the capacity of your meter. Specifically, a unit amount of €5.16/kW will be applied.

If you want more information, check the PDF on the amounts charged as a security deposit.

If you terminate the contract, the deposit refund will include the legal interest rate.

 

How does withdrawal from Enel Energia work?

You may withdraw from your contract with Enel Energia at any time via your supplier when concluding a new contract.
In addition, you may cancel the supply activation request by registered mail, free of charge, within fourteen days of the conclusion of the contract. For more information please see the "General Terms and Conditions of Supply".

What is the cooling-off period and how does it work?

You can exercise your right to change your mind, prior to contract activation without giving reasons and without any additional charges, up to fourteen days after conclusion of the contract. This period is extended to thirty days for contracts concluded through agents or agencies.

To request the application of the right to change your mind, send the relevant form, which you will find attached to the contract, to one of our contact channels. For energy and/or gas supply only, you can do this through a simple recorded telephone call to our toll-free number 800 900 860.

 

If, when signing the contract, you choose early activation of the supply, the activation time may be reduced and it will no longer be possible to exercise the right to change your mind once the relevant supply has commenced or once the new conditions of the new contract have been applied (in the case of a product change with Enel Energia).


Important: In the event of a product change, the right to change your mind can only be applied in writing.

What is ebitts?

ebitts is an innovative digital platform created by Enel that combines renewable energy and Blockchain technology. On ebitts you can buy the Token Box, offered on the market by Conio. This product allows anyone who wants to install a renewable system, but cannot do so, to access the self-production of renewable energy. By purchasing the Token Box, users can take advantage of the energy production from renewable systems located in Italy, obtaining the potential benefits directly in their bill.

Documents

Contract Documents

Mix of primary energy sources used for power generation

PDF 47.2 KB Download
Technical and Economic Conditions

PDF 104.9 KB Download
Summary Info Sheet

PDF 332.6 KB Download
General Documents

Guide to completing the form of legal possession/ownership of the property

PDF 445 KB Download
Certification of residence

PDF 172.6 KB Download
General Terms and Conditions

PDF 478.5 KB Download
Application form

PDF 3211.8 KB Download
Declaration of Land Register Data

PDF 254.1 KB Download
Privacy policy

PDF 332.1 KB Download
Right to Change Your Mind Form

PDF 129.6 KB Download
Direct Debit Form

PDF 177.4 KB Download