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Power

Enel Energia PLACET Fissa Luce Business

Price structure and contractual conditions defined by ARERA

Payment: Direct Debit / Payment Advice

Bill sending: Online/Cartacea

F1*

0,234 €/kWh

F2*

0,204 €/kWh

F3*

0,204 €/kWh

PFix

144 €/PDR/Anno

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The price refers to the energy component only and is fixed for the first 12 months of supply (VAT and taxes excluded). This price includes network losses, which are applied as defined, published, and updated by ARERA. You will also be required to pay the Pfix component which, for the first 12 months of supply, will amount to €144/POD/year (VAT and taxes excluded), payable on a monthly basis.

*F1: From 8:00 AM to 7:00 PM, Monday to Friday, excluding national holidays
F2: From 7:00 AM to 8:00 AM and from 7:00 PM to 11:00 PM, Monday to Friday; Saturday from 7:00 AM to 11:00 PM, excluding national holidays
F3: From 11:00 PM to 7:00 AM, Monday to Saturday; Sundays and national holidays

Other cost components as per the Technical and Economic Conditions (CTE).
For information on all cost items, please refer to the technical and economic terms of the offer.

Enel Energia PLACET Fissa Luce Business

Price structure and contractual conditions defined by ARERA

Who is the Enel Energia PLACET Fissa Luce Business offer aimed at?

For those coming from another supplier.
For those who are already Enel Energia customers and wish to change their current offer.
For those who need to activate a new meter.
For those who want to change the name on a supply contract (transfer of ownership).

Advantages and features

Price structure and contractual conditions defined by ARERA
Manage and monitor your supply with a click.
Dedicated Customer Support, 7 days a week
The changeover is free of charge if you change contract holder and supplier
What is nel Energia PLACET Fissa Luce Business
The Enel Energia PLACET Fixed Light Business offer is an electricity supply offer with a price structure and contractual conditions defined by the Regulatory Authority for Energy, Networks and Environment (hereinafter ARERA), as introduced by resolution 555/2017/R/com and subsequent amendments. In compliance with the price structure established by the Authority, the fees are determined by the Supplier.
Who can join
Non-domestic customers with low-voltage electricity supply points are eligible to subscribe to the Enel Energia PLACET Fixed Light Business offer. Excluded from eligibility are: multisite customers, if at least one supply point does not meet the above criteria; customers with supply points intended for public administrations.
How to join
You can subscribe to the Enel Energia PLACET Fixed Light Business offer by the date indicated in the Technical and Economic Conditions ("CTE") through the following channels: for contracts concluded by phone, subscription takes place with the Customer’s consent, by recording the call; for contracts concluded online, subscription takes place directly on the website by clicking on the appropriate navigation fields; for contracts concluded through physical sales channels (Spazio Enel, Spazio Enel Partner), both inside and outside commercial premises, subscription takes place by signing the appropriate Subscription Form.
Contractual documents
Duration and renewal of the supply contract

The electricity supply contract under the Enel Energia PLACET Fixed Light Business offer is open-ended, while the economic conditions are valid for 12 months from the activation of the supply. The customer may withdraw at any time, in accordance with applicable regulations. Before the expiration of the economic conditions, with at least three months' notice and a specific communication, Enel Energia will inform the customer of the new economic terms that will apply for the following 12 months, without prejudice to the customer’s right to withdraw from the contract. The renewal price, for the same type of offer, will correspond to the price set for the Enel Energia PLACET Fixed Light Business offer as marketed by the supplier at the time the renewal is communicated. If the Customer does not withdraw, the new economic conditions will be considered accepted. The economic conditions of the offer are valid until 28/01/2026.


Offer code:
000142ESFFP01XXBusECAn0000104632

Details

When is it possible to join this offer?

You can subscribe to Enel Energia PLACET Fissa Luce Business if you want to switch to Enel Energia from another electricity supplier, request a name change with a supplier switch, activate a new meter, or carry out a takeover. In the case of a name change with a supplier switch, you can join the offer free of charge by contacting one of our operators through the live chat dedicated to our services.

How to subscribe to the commercial offer and conclude the supply contract?

You can subscribe to the Enel Energia PLACET Fissa Luce Business offer in accordance with the provisions of the General Supply Conditions ("CGF") and the Technical and Economic Conditions ("CTE") available in the DOCUMENTS section.

The contract can be concluded online at www.enel.it, by phone by calling the toll-free number 800900860 from Italy or +39 0664511012 from abroad (subject to charges applied by your telephone operator), and through physical sales channels (Spazio Enel, Spazio Enel Partner).

The effectiveness of the Contract is subject to verification by Enel Energia, based on the parameters indicated in the CGF, to be carried out during the contracting phase and in any case within 60 days from the contract conclusion date.

What information and documents are required to activate the offer?

Subscribing to the offer is easy and immediate—the only document you will need is your identity card. Make sure it is valid and choose how you prefer to submit it:

  • directly via email to allegati@enel.com;

  • via One2One email, in direct contact with the consultant;

  • through your Private Area, in the “Upload documents” section.

To complete the activation process, simply provide the following information about your company:

  • Full name and tax code of the company representative;

  • phone number;

  • email address;

  • VAT number;

  • legal form of the company;

  • company name;

  • POD code (for electricity supply) or PDR code (for natural gas supply). Alternatively, you can enter the 9-digit Customer Code found on the meter display or on the bills of the previous account holder;

  • IBAN, if you wish to set up direct debit for your bill.

If you need assistance, you can contact one of our operators via chat and receive all the guidance you need.

What does the energy cost consist of?

The price structure of the PLACET offers, as defined by ARERA, consists of a fixed fee (Pfix), expressed in Euro/POD/year, and an energy component (Pvol), expressed in Euro/kWh (thus proportional to the volumes consumed), which is fixed.

 

Specifically, the Pfix will amount to €144/POD/year (VAT and taxes excluded), payable on a monthly basis.

The price of the energy component (Pvol) represents approximately 56% of the total electricity cost (VAT and taxes excluded) for a typical domestic customer residing with:

  • 30 kW of contracted power

  • annual consumption of 3,000 kWh

For more details, please refer to the cost breakdown percentages in the bill.

The Enel Energia PLACET Fixed Light Consumer offer concerns only the supply of electricity and does not include additional services.

How does the bill work?

The Enel Energia PLACET Fissa Luce Business offer includes electronic invoicing. By activating the BollettaWeb service, the electronic invoice will be sent directly to the provided email address. However, it is also possible to receive the invoice in paper form via regular mail at no additional cost by making an explicit request.

The invoice will be sent with the frequency specified in the CGF, according to the type of supply.

If the invoice is received in electronic format and payment is made through automatic debit ("SDD Procedure"), a discount will be applied as defined in the CGF.

How do you want to pay your bill?

You can choose how you pay your bill and change payment method whenever you want.
Payments can be made via:

Direct Debit
Direct Debit is the fastest way to keep track of your payments.

You receive your bill 15 days before the due date, giving you time to make sure that the amount is correct. Payment is automatically taken on the due date.

The real advantage is that you do not pay a security deposit. What is more, your previous supplier will refund your old security deposit if you paid one.

You avoid queues at counters and do not have to remember deadlines.


pagoPA Payment Notice (see pagoPA website for the list of payment channels)

  • online with the IO app or via the website/app of your bank or other pagoPA-enabled channels;
  • locally at one of the physical channels reporting to Enel Energia (enabled Enel Space);
  • locally at banks, ATMs, post offices, supermarkets and all authorised physical points.

Web and App

From the Enel Energia portal, registering in the Customer Area, using pagoPA, your credit card, BancomatPay, PayPal, MyBank, or from the Enel Energia APP using pagoPA, your credit card, or your PayPal account.

We can confirm that when you use one of these channels you will not have to send a receipt! We will automatically register your payment.

For more details, please see the dedicated section of our site on payment methods.

How does withdrawal from Enel Energia work?

You can withdraw from your contract with Enel Energia at any time and without any charge by choosing a new Supplier, who will complete the withdrawal process on your behalf and in your name, in accordance with the procedures laid down by the regulations in force. For more information, see the PDF for the "General Terms and Conditions of Supply".

Consumer Rights

Suppliers must comply with specific quality standards towards their Customers; otherwise, they are required to pay compensation, as established in Annex A to ARERA Resolution no. 413/2016/R/com (hereinafter "TIQV"). You can find more details by consulting the Information Notice included in the contract kit.

Furthermore, all sales companies adopt specific rules of conduct in compliance with the provisions of the Commercial Code of Conduct (Resolution 104/2010 and subsequent amendments). For more information on the Commercial Code of Conduct, and more generally on Customer rights, you can visit the website www.arera.it or call the toll-free number 800 166 654.

Out-of-court dispute resolution

To resolve any disputes with the Supplier regarding the supply contract, the Customer may activate the following out-of-court dispute resolution procedures:

  • The conciliation procedure of the Energy Customers Conciliation Service, managed by Acquirente Unico on behalf of the Authority. Access methods, deadlines, and how the procedure works can be found at https://www.arera.it/it/consumatori/conciliazione.htm. This procedure is free of charge;

  • The Joint Negotiation procedure established between the Supplier and the Consumer Associations of the National Council of Consumers and Users that have joined it. Access methods, deadlines, and operating procedures can be found at https://www.pariteticaenel-associazioni.it. This procedure is free of charge;

  • The Civil Mediation procedure at Mediation Bodies listed in the Authority's ADR Register and at Chambers of Commerce that have joined the Convention signed by the Authority with Unioncamere. The list of Mediation Bodies registered in the ADR Register of the Authority and of the Chambers of Commerce that have joined the Convention, and where the attempt at conciliation can be carried out, is also available at http://www.autorita.energia.it/it/consumatori/conciliazione.htm.

These procedures can only be activated after submitting a complaint to the Supplier, either following no response or if the Customer does not consider the response satisfactory. All information regarding out-of-court dispute resolution procedures is also available at www.enel.it.

More Info

For full access to all contractual documentation, please refer to the DOCUMENTS section.
For further information, you can also contact Enel Energia’s toll-free number 800900860 from Italy or +39 0664511012 from abroad, subject to charges applied by your telephone operator.
Our customer service is available from 7:00 AM to 10:00 PM every day from Monday to Sunday (excluding national holidays).

How is the security deposit calculated?

The security deposit, which will be refunded in your final adjustment bill, is calculated based on the power of your meter. Specifically, a unit amount of €15.5/kW will be applied.

 

For more information, please refer to the PDF detailing the amounts charged as a security deposit.

If you terminate the contract, the refunded deposit will include legal interest.

Documents

General Documents

Power Supply Complaint Form

PDF 1019.6 KB Download
Multi-site Form

PDF 380.7 KB Download
Consumption Category

PDF 462.6 KB Download
Payment Methods

PDF 765 KB Download
Privacy policy

PDF 332.1 KB Download
Application form

PDF 2199.2 KB Download
General Terms and Conditions

PDF 769.8 KB Download
Documenti contratto

Technical and Economic Conditions

PDF 67.7 KB Download
Summary Info Sheet

PDF 214.8 KB Download
Mix of primary energy sources used for power generation

PDF 48.4 KB Download