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Gas

Enel Energia PLACET Fissa Gas Business

Price structure and contractual conditions defined by ARERA

Payment: Direct Debit / Payment Advice

Bill Sending: Online/Paper

Gas Price*

0,850 €/Smc

PFix

144 €/PDR/Anno

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*The price refers to the gas raw material component only and is fixed for the first 12 months of supply (VAT and taxes excluded). You will also be required to pay the Pfix component which, for the first 12 months of supply, will be €144/PDR/year (VAT and taxes excluded), payable on a monthly basis.

Other cost components are outlined in the CTE.

For information on all cost items, please refer to the technical and economic terms of the offer.

Enel Energia PLACET Fissa Gas Business

Price structure and contractual conditions defined by ARERA

Who is the Enel Energia PLACET Fissa Gas Business offer aimed at?

For those coming from another supplier
For existing Enel Energia customers who wish to change their current offer
For those who need to activate a new meter
For those who want to change the name on a supply contract (transfer of ownership)

Advantages and features

Price structure and contractual conditions defined by ARERA
Manage and monitor your supply with just one click.
Dedicated Customer Support, 7 days a week
What is Enel Energia PLACET Fissa Gas Business?
Enel Energia PLACET Fixed Gas Business is the gas supply offer for businesses with a price structure and contractual conditions defined by the Regulatory Authority for Energy, Networks and Environment (hereinafter ARERA), introduced through resolution 555/2017/R/com and subsequent amendments. In compliance with the price structure established by the Authority, the fees are determined by the Supplier.
Who can subscribe
Non-domestic customers holding supply points with total annual natural gas consumption of less than 200,000 Smc can subscribe to Enel Energia PLACET Fixed Gas Business.
Excluded from the offer are: multi-site customers, if at least one supply point does not meet the above criteria; and customers holding supplies intended for public administrations.
How to subscribe
You can subscribe to Enel Energia PLACET Fixed Gas Business by the date specified in the Technical and Economic Conditions ("CTE"). For contracts concluded online, subscription is completed directly on the website by clicking the relevant navigation fields.
Contractual documents
Duration and renewal of the supply contract
The gas supply contract for the Enel Energia PLACET Fissa Gas Business offer is open-ended, while the economic conditions are valid for 12 months from the activation of the supply. The customer retains the right to withdraw at any time, in accordance with current regulations. Before the expiration of the economic conditions, with at least three months' notice and a specific communication, Enel Energia will inform the customer of the new economic terms that will apply for the following 12 months, without prejudice to the customer’s right to withdraw from the contract. The proposed price, for the renewal of the same type of offer, will correspond to the price set for the Enel Energia PLACET Fissa Gas Business offer as marketed by the supplier at the time the renewal is communicated. If the customer does not withdraw, the new economic conditions will be considered accepted. The economic conditions of the offer are valid until 28/01/2026.

Offer code:
000142GSFMP01XXBusECAn0000104625

Details

How to subscribe to the commercial offer and conclude the supply contract?

You can subscribe to the Enel Energia PLACET Fissa Gas Business offer in accordance with the General Terms and Conditions of Supply ("CGF") and the Technical and Economic Conditions ("CTE") available in the DOCUMENTS section.
 

The contract can be concluded online at www.enel.it.
 

The effectiveness of the Contract is subject to verification by Enel Energia, based on the parameters indicated in the CGF, to be carried out during the contracting phase and in any case within 60 days from the contract conclusion date.

What information and documents are needed to activate the offer?

Subscribing to the offer is quick and easy, the only document you will need is your identity card. Make sure it is valid and choose how you prefer to send it:

  • directly by email to allegati@enel.com;

  • via One2One email, in direct contact with the consultant;

  • through your Private Area, in the dedicated “Upload Documents” section.

To complete the activation process, simply enter the following information about your business:

  • First and last name of the contact person with their Tax Code;

  • phone number;

  • email address;

  • VAT number;

  • legal form of the company;

  • company name;

  • the POD code (for electricity supply) or the PDR code (for natural gas supply). Alternatively, you can enter the 9-digit Customer Code found on the meter display or on the previous account holder’s bills;

  • your IBAN, if you wish to have the bill debited from your bank account.

If you need help, you can contact one of our operators via chat and receive all the guidance you need.

What does the gas bill consist of?

The price structure of PLACET offers, defined by ARERA, consists of a fixed fee (Pfix), expressed in Euro/PDR/year, and a gas raw material component (Pvol), expressed in Euro/Smc (therefore proportional to the volumes consumed), which is fixed in price.

 

Specifically, the Pfix will be €144/PDR/year (VAT and taxes excluded), payable on a monthly basis, while the Pvol will be €3/Smc (VAT and taxes excluded).

 

The price of the gas raw material component (Pvol) represents approximately 66% of the total gas cost (excluding VAT and taxes) for a non-domestic customer with an annual consumption of 5,000 Smc.

For more details, consult the cost breakdown percentages in your bill.

How does the bill work?

The Enel Energia PLACET Fissa Gas Business offer includes electronic invoicing. By activating the BollettaWeb service, the electronic invoice will be sent directly to the provided email address. It is still possible to receive the invoice in paper format by regular mail at no additional cost by making an explicit request.

The invoice will be sent with the frequency indicated in the CGF according to the type of supply.

If the invoice is received in electronic format and paid by direct debit ("SDD Procedure"), a discount will be applied as defined in the CGF.

How do you want to pay your bill?

You can choose how you pay your bill and change payment method whenever you want.
You can pay via:

Direct Debit
Direct Debit is the fastest way to keep track of your payments.

You receive your bill 15 days before the due date, giving you time to make sure that the amount is correct. Payment is automatically taken on the due date.

The real advantage is that you do not pay a security deposit. What is more, your previous supplier will refund your old security deposit if you paid it.

You avoid queues at counters and do not have to remember deadlines.



pagoPA Payment Notice (see pagoPA website for the list of payment channels)

  • online with the IO app or via the website/app of your bank or other pagoPA-enabled channels;

  • locally at one of the physical channels reporting to Enel Energia (Enel Enabled Space);

  • locally at banks, ATMs, post offices, supermarkets and all authorised physical points.

Web and App

From the Enel Energia portal, registering in the Customer Area, using pagoPA, your credit card, BancomatPay, PayPal, MyBank, or from the Enel Energia APP using pagoPA, your credit card, or your PayPal account.

We confirm that when you use one of these channels you will not have to send a receipt! We will automatically register your payment.

For more details, please see the dedicated section of our site on payment methods.

 

How does withdrawal from Enel work?

You may withdraw at any time free of charge to switch suppliers.

The new supplier will handle the withdrawal process in accordance with the procedures and timelines established by current regulations and outlined in the CGF. In the event of a delay in the activation of the supply by the new supplier, Enel Energia will continue to apply the same economic and contractual conditions in effect.

Consumer Rights

Suppliers must comply with specific quality standards towards their customers; otherwise, they are required to pay compensation, as established in Annex A to ARERA Resolution no. 413/2016/R/com (hereinafter "TIQV").

In addition, all sales companies must follow specific rules of conduct in accordance with the Commercial Code of Conduct (Resolution 104/2010 and subsequent amendments). For more information on the Commercial Code of Conduct, and more generally on customer rights, you can visit the website www.arera.it or call the toll-free number 800 166 654.

Out-of-court dispute resolution

To resolve any disputes with the Supplier regarding the supply contract, the Customer may initiate the following out-of-court dispute resolution procedures:

  • the conciliation procedure of the Energy Customer Conciliation Service, managed by Acquirente Unico on behalf of the Authority. Access methods, terms, and functioning of the procedure can be found at https://www.arera.it/it/consumatori/conciliazione.htm. This procedure is free of charge;

  • the Joint Negotiation procedure established between the Supplier and the Consumer Associations of the National Council of Consumers and Users that have joined it. Access methods, terms, and functioning of the joint negotiation procedure can be found at https://www.pariteticaenel-associazioni.it. This procedure is free of charge;

  • the Civil Mediation procedure through Mediation Bodies listed in the ADR register of the Authority and through Chambers of Commerce that have joined the Convention signed by the Authority with Unioncamere. The list of Mediation Bodies registered in the Authority's ADR register and the Chambers of Commerce that have joined the Convention, where the conciliation attempt can be carried out, is also available at http://www.autorita.energia.it/it/consumatori/conciliazione.htm.

These procedures may only be initiated after a complaint has been submitted to the Supplier and either no response has been received, or the Customer considers the response unsatisfactory. All information regarding out-of-court dispute resolution procedures is also available on the website www.enel.it.

More Info

For full access to all contractual documentation, please refer to the DOCUMENTS section.

For information, you can also contact Enel Energia’s toll-free number 800900860 from Italy or +39 0664511012 from abroad (charges apply according to your telephone operator).
Our customer service is available from 7:00 a.m. to 10:00 p.m., every day from Monday to Sunday (excluding national holidays).

How is the security deposit calculated?

 

The security deposit, which will be refunded on your final adjustment bill, is calculated based on the number of cubic meters.

For more information, please refer to the PDF detailing the amounts charged as a security deposit.

 

If you withdraw from the contract, the refund of the deposit will include the legal interest rate.

Documents

General Documents

Gas Supply Complaint Form

PDF 1019.6 KB Download
Payment Methods

PDF 765 KB Download
Privacy policy

PDF 332.1 KB Download
General Terms and Conditions

PDF 769.8 KB Download
Application form

PDF 2199.2 KB Download
Contract Documents

Summary Info Sheet

PDF 1095.8 KB Download
Technical and Economic Conditions

PDF 63.9 KB Download