The offer is reserved for customers with an active supply who are switching from another electricity supplier. The customer retains the right to withdraw from this offer at any time and at no cost.

If you are switching from another supplier, the process to subscribe to Enel Luce e Giga is very simple. You just need to know that:

• activation is free;
• no work on the systems or meter is required;
• the switch will take effect in approximately 2/3 months, the time required for the checks provided for by current regulations.

To request Enel Luce e Giga you only need:

• a bill;
• your tax code;
• your IBAN, if you want to pay your bill by direct debit from your bank account.

You decide how to receive your bill. You have two options available: online or paper bill.

With Bolletta Web, you receive your bills in digital format directly in your email inbox. In this way, you contribute to the environment by reducing paper use.

For the methods of issuing the invoice valid for tax purposes and the related delivery methods, please refer to Article 14 of the CGF.

The price indicated above and referring to the energy component represents approximately 76% of the total electricity cost (excluding VAT and taxes) for a typical resident household customer with: 3 kW of committed power and annual consumption of 2700 kWh.  In addition, the customer is required to pay the marketing and sales fee ( Power Fixed fee) of €156/POD/year, excluding VAT and taxes, payable monthly. The remaining cost components, the dispatching fee, the fee covering the net capacity procurement cost, an imbalance component equal to 2% of the National Single Price (PUN), the dispatching component (DISP BT), costs for the transport service and meter management, system charges and network losses are applied as defined, published and periodically updated by ARERA and as indicated in the Technical and Economic Conditions of the offer (CTE). Upon expiry of the validity period of the aforementioned fees, Enel Energia may communicate their new values. This communication will be sent in accordance with the methods and timeframes set out in Article 7.2 of the CGF.

Choose how to pay your bill and change your payment method whenever you want.
You can pay by:

Direct debit
Direct debit is the fastest way to always keep track of your payments.

You receive your bill 15 days before the due date so you can check that the amount is correct, and payment is made automatically on the due date.

The real benefit is that you do not pay a security deposit. In addition, your previous supplier will refund your old security deposit if you had paid one.

You avoid queues at payment counters and do not have to remember due dates.

pagoPA payment notice (see the list of payment channels on the pagoPA website)

• online with the IO app or through your bank's website/app or other channels enabled for pagoPA;
• at physical Enel Energia channels (enabled Enel Stores);
• at banks, ATMs, payment points, all post offices, supermarkets and all enabled physical payment points.
  

Web and App

From the Enel Energia portal, by registering in the Customer Area, using pagoPA, your credit card, PayPal or MyBank, or from the Enel Energia App using pagoPA, your credit card or your PayPal account.

We confirm that by using one of these channels, you will not need to send any receipt! We will automatically record your payment.

For more details, see the dedicated section of our website on payment methods.

The security deposit, which will be refunded to you in your final adjustment bill, is calculated based on the power of your meter. In particular, a unit amount of €5.16/kW will be applied.
If you would like more information, see the PDF on the amounts charged as a security deposit.

If you withdraw from the contract, the deposit will be refunded with the addition of the legal interest rate.

You can withdraw from the contract with Enel Energia at any time and at no cost by choosing a new Supplier, who will exercise the right of withdrawal on your behalf and in your name, in accordance with the procedures established by current regulations.

For more information, see the PDF of the "General Conditions of Supply".

You can exercise the right of withdrawal, before activation, without providing any reason and without additional costs, within fourteen days from the conclusion of the contract; this period is extended to thirty days for contracts concluded through an agent or agency.

To request the application of the right of withdrawal, complete the dedicated form or you can send the relevant form, which you will find attached to the contract, through one of our contact channels. For electricity and/or gas supply only, you can do so through a simple recorded phone call to our toll-free number 140.

If, when signing the contract, you choose early activation of the supply, the activation times may be reduced and it will no longer be possible to exercise the right of withdrawal once the relevant supply has started or once the new conditions provided for by the new contract have taken effect (in the event of a product change with Enel Energia).

Attention: In the event of a product change, the right of withdrawal can only be exercised in writing.