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Coronavirus Information

Coronavirus Information

Updates on Enel Spaces
Relief Measures from the Relaunch Decree for Small and Medium Enterprises
Resolution 75/2020/R/com

Update on activity at Enel Spaces

In compliance with the regulatory provisions following the recent DPCMs, some of our Enel Spaces may be temporarily closed. However, they remain available via phone contact.

We continue to ensure your health. At your service, and in safety.

 

Online Services

All online services remain available, allowing you to carry out many operations from home by logging into your Customer Area from a computer, or by using tools such as the Enel Energia App, which allows you to easily and quickly manage your power and gas supply. You can also consult the support section on the website.

To address the COVID-19 emergency and support small and medium-sized enterprises, ARERA implemented the measures provided for in the Law Decree of May 19, 2020 through the Resolution published on May 26, 2020.

 

The interventions concern non-domestic users connected to low voltage and include a reduction of distribution and metering tariffs as well as general system charges, applied to power bills for the charges pertaining to the months of May, June, and July.

 

For further details on the relief measures applied starting from the June billing cycle, please refer to the dedicated page.

With Resolution 75/2020/R/com, further provisions are adopted in favor of customers holding supplies located in the municipalities of the former red zone: Bertonico, Casalpusterlengo, Castelgerundo, Castiglione D’Adda, Codogno, Fombio, Maleo, San Fiorano, Somaglia, Terranova dei Passerini, and Vò.

 

In particular, the criteria are defined for the automatic installment of bills that are overdue/issued during the period from March 1 to April 30, or issued after April 30 but covering the same consumption period (March 1 to April 30); with a minimum installment amount of €50.00, no interest applied, and the repayment plan starting no earlier than July 1, 2020.

 

In the first bill issued upon the resumption of billing (currently suspended), which you will receive between July and August, you will find the following message:

"The total amount of the bill, pursuant to Resolution 75/2020/R/com, will be automatically divided into installments over the next 12 months, with non-cumulative installments of a minimum amount of €50.00, no interest applied, and a frequency equal to that of your billing cycle. Upon activation of the repayment plan, you will receive the installment breakdown and payment slips for each installment. If instead you prefer to pay the full amount in one single payment, you can contact our customer service at the numbers listed at the bottom of this bill before the due date.”

What operations can I carry out in the Customer Area?

Enter your data to register or log in to the Customer Area. In just a few seconds you’ll be able to view all the details and information associated with your account.

From the Enel Energia Customer Area you can easily:

Having trouble logging in? See the FAQs about the Customer Area.

What operations can I carry out with the Enel Energia App?

By accessing the Enel Energia App you can:

  • Manage your power and gas contract

  • Submit the self-reading of your meter or those of friends and family

  • Pay your bill with a credit card or PayPal

  • Request bill direct debit

  • Request the Web Bill

  • Sign up for the enelpremia WOW! rewards program and receive a gift every week

  • Request assistance from Enel operators

 

What are you waiting for? Discover all the benefits: download the App for free now from the App Store or Google Play Store.

How can I pay my bill?

You can pay your bill directly from your Customer Area or from the App, staying at home.
To learn more, read the available payment methods and remember that you can always opt for the convenience of direct debit.

To check the status of your payments, log into the Customer Area.

What can I do with the SMS services?

Want to know if a specific bill has been paid? Send an SMS to the Enel Energia number 3399950877*. You’ll find all instructions in the procedure.
Need to submit the self-reading of your meter? Send an SMS to the Enel Energia number 3399950877* and follow the guided procedure.

You can also use the SMS service to:

  • Check if your contract is active
  • Update your contact details (email, phone number)
  • Update your address
I can't find the information I need on the bill, what can I do?

We’ll quickly explain how to read your power or gas bill easily to find all the information you need.
Still unclear? Check the bill FAQs.

If you want to know your consumption in detail and stay updated on your bill amounts, read the article dedicated to bill consumption.