Everything you need to know about your Enel Energia supply
When you read the meter yourself, your bill will be aligned to your actual consumption and your customer profile will be constantly updated. In this way, even if you miss a meter reading, at Enel Energia we can estimate your electricity or gas consumption. To learn how to self-read your meter, please click here.
Bolletta Web is the easiest and fastest way to receive your bill directly at your email address without any additional cost. Discover all the advantages of Bolletta Web and how to activate it.
If you are looking for useful information about your bill, you can consult the guides we have created to simplify how to read your bill.
If you want to know how to pay the bill, here you will find a clear explanation of the advantages of each payment method supported by Enel Energia.
To find out the payment status of a bill, you can directly access the Enel Energia Customer Area or read the information page.
If you have doubts about your bill, you can read our FAQs about bills.
A take-over is the reactivation of a previously active meter that has been disabled. Click here to find out how to implement a takeover by activating an Enel Energia offer.
A transfer consists of changing the person responsible for an electricity or gas contract, without any interruption of the supply itself. On this page, you will find all the information you need to effect the transfer by activating an Enel Energia offer.
To consult all the forms useful for managing your supply, you can directly access the Forms section of the Enel Energia website. Here you can find and download the forms related to your electricity and gas supply.
The free energy and gas market differs from the protected market in the financial terms offered to users.
The electricity or gas offers for the free market consist of an energy component or the gas raw material at a fixed price established directly by Enel Energia. In the enhanced protection service, on the other hand, all the items which contribute to the tariff are established by ARERA.
The free electricity and gas market enables users to choose their supplier and financial terms. Here you will find all the information on the free market and the differences with the enhanced protection service.
The social bonus is a subsidy on the bill introduced by the Government to help families in difficulty due to economic or physical hardship (in cases where a serious illness requires the use of electrically powered medical equipment).
Thanks to the subsidy, you may benefit from the electricity social bonus and the gas social bonus.
With Enel Energia you can postpone the payment of a bill by accessing the Customer Area or by contacting Customer Service. In the reserved area of the site, you can request an instalment payment for bills up to 5,000 euros. Please refer to this guide to learn how to request Enel Energia to pay your bill in instalments.
A first activation means activating a meter that has never previously supplied electricity or gas before. There are two ways to perform an initial activation: online (for an electricity contract only) or at a Punto Enel (for both electricity and gas contracts). Click here to read our guide.
Anyone who has a MyEnel account can access the Enel Energia customer area. It is not necessary to have an active supply to register for Enel Energia.
You can deactivate the electricity and gas supply from the Enel Energia customer area, at a Punto Enel or by calling our call centre at 800900860. Deactivation of the supply will result in the meter being closed and the contract will be terminated. Click here for more information on the costs and timing of an electricity or gas supply deactivation.
If your metered contracted power is insufficient for your consumption needs, you can request a change directly from the Enel Energia customer area. The procedure is very simple and you will immediately receive a cost estimate. This facility is only available for residential customers. Here you will find all the answers to your questions on how to change your electricity or gas meter contracted power limit.
