Everything you need to know about your Enel Energia supply
There are several possibilities: here you will find a clear explanation of the advantages of each payment method supported by Enel Energia.
If you have signed up for a new Enel Energia supply, you can log into your Customer Area to check the activation status. Doing so is very easy: log into the Customer Area and from the homepage click on the menu item Requests Status and then on Contracts. A new page will open with the activation status of the new Enel Energia supply. By clicking on the individual offer, a detail tab will open with the date of submission of the request, the name of the offer signed and the price of the energy component or gas raw material.
- By logging into the Enel Energia Customer Area you can:
- Check the activation status of your supply
- Manage the information about your supply
- Pay bills
- Check the payment status of your bills
- Download the digital version of the bill
- Communicate your meter reading
- Request payment of a bill in instalments
- Change the power of your meter
- Participate in enelpremia WOW!, the loyalty programme reserved for Enel Energia customers
Anyone who has a MyEnel account can access the Enel Energia customer area. It is not necessary to have an active supply to register for Enel Energia.
Use Enel Energia's unique profile and you can log into the customer area and the APP using a single username and password. Click here to discover the advantages and how to activate the unique Enel Energia profile.
When you read the meter yourself, your bill will be aligned to your actual consumption and your customer profile will be constantly updated. In this way, even if you miss a meter reading, at Enel Energia we can estimate your electricity or gas consumption. To learn how to self-read your meter, please click here.
If you are looking for useful information about your bill, you can consult the guides we have created to simplify how to read your bill.
To find out the payment status of a bill, you can directly access the Enel Energia Customer Area or read the information page.
If you have doubts about your bill, you can read our FAQs about bills.
A take-over is the reactivation of a previously active meter that has been disabled. Click here to find out how to implement a takeover by activating an Enel Energia offer.
A transfer consists of changing the person responsible for an electricity or gas contract, without any interruption of the supply itself. On this page, you will find all the information you need to effect the transfer by activating an Enel Energia offer.
To consult all the forms useful for managing your supply, you can directly access the Forms section of the Enel Energia website. Here you can find and download the forms related to your electricity and gas supply.
The free energy and gas market differs from the protected market in the financial terms offered to users.
The electricity or gas offers for the free market consist of an energy component or the gas raw material at a fixed price established directly by Enel Energia. In the enhanced protection service, on the other hand, all the items which contribute to the tariff are established by ARERA.
The free electricity and gas market enables users to choose their supplier and financial terms. Here you will find all the information on the free market and the differences with the enhanced protection service.
The social bonus is a subsidy on the bill introduced by the Government to help families in difficulty due to economic or physical hardship (in cases where a serious illness requires the use of electrically powered medical equipment).
Thanks to the subsidy, you may benefit from the electricity social bonus and the gas social bonus.
With Enel Energia you can defer payment of a bill by entering the Customer Area or by contacting Customer Service. In the reserved area of the website, you can request payment in instalments for bills up to 5,000 euro. To learn how to ask to pay the Enel Energia bill in instalments, you can read our guide.
A first activation means activating a meter that has never previously supplied electricity or gas before. There are two ways to perform an initial activation: online (for an electricity contract only) or at a Spazio Enel (for both electricity and gas contracts). Click here to read our guide.
You can deactivate the electricity and gas supply from the Enel Energia customer area, at a Punto Enel or by calling the toll-free number 800900860 from Italy or +39 0664511012 from abroad, for a fee at the cost applied by your telephone operator. Deactivation of the supply will result in the meter being closed and the contract will be terminated. Click here for more information on the costs and timing of an electricity or gas supply deactivation.
If your metered contracted power is insufficient for your consumption needs, you can request a change directly from the Enel Energia customer area. The procedure is very simple and you will immediately receive a cost estimate. This facility is only available for residential customers. Here you will find all the answers to your questions on how to change your electricity or gas meter contracted power limit.
