Enel Energia Frequent Questions

Quickly find answers to your questions


Below you will find the most frequently asked questions about the world of Enel Energia.

Select the topic that interests you and the question most relevant to your needs, you will find the answer you are looking for.

Consult all the information on payments and refunds, choose the payment method that suits you best and find out how to request a refund.

If you are late in paying your bill, please consult our information.

We have collected some of the most frequently asked questions about your bill to give you every answer in a practical way. If you need to know more, consult the page dedicated to the faq on the bill.

In this section you will find the main information about your power or gas contract and the activation status of your supply with Enel Energia.

Enel Energia provides its customers with a series of digital tools and services useful for managing independently and comfortably all aspects of their power and gas supplies, directly in App or in Customer Area.

Do you need clarifications and indications about the world of energy? Read the faq and learn more in the detail pages.

App Enel

Manage your supply with the Enel app

Download the Enel Energia App and use all digital services to manage your power and gas contract from your smartphone. At the moment, the App is only available for customers who have an power or gas supply contract for the home or for sole proprietorships with an alphanumeric tax code.