We have answered all your questions

Below you will find the most frequently asked questions about the world of Enel Energia. We have divided them into macro categories to simplify your consultation and better respond to the doubts you have about your power and gas supplies. Select the topic you are interested in and scroll through the questions. And, if you need to learn more, you will also find the detail page on the subject.

We are here to help.

We have collected some of the most frequently asked questions about your bill to give you every answer in a practical way. If you need to know more, consult the page dedicated to the faq on the bill.

Do you know all the ways at your disposal to pay your bill? Discover with us the advantages of each payment method: we will help you understand which one is best for you.

In this section you will find the main information about your power or gas contract and the activation status of your supply with Enel Energia.

Enel Energia provides its customers with a series of digital tools and services useful for managing independently and comfortably all aspects of their power and gas supplies, directly in App or in Customer Area.

Do you need clarifications and indications about the world of energy? Read the faq and learn more in the detail pages.

App Enel

Manage your supply with the Enel app

Download the Enel Energia App and use all digital services to manage your power and gas contract from your smartphone. At the moment, the App is only available for customers who have an power or gas supply contract for the home or for sole proprietorships with an alphanumeric tax code.